Senior Hospitality Manager – Executive Events

JPMorganChase; New York (NY); On-site; USD 85,500 - 120,000; Full time

Job summary

A prominent financial services firm in New York City is seeking a Senior Hospitality Manager for Executive Events to deliver exceptional service to senior leaders and guests. The role demands extensive experience in fine dining or luxury settings, exceptional leadership, and the ability to manage bespoke event planning. The ideal candidate will oversee operations, ensuring top-notch service quality and compliance with standards. Competitive compensation in a high-stakes environment is offered.

Qualifications

• 5+ years managing in fine dining or luxury hotels.
• Experience in bespoke event planning and execution.
• Ability to lift up to 30lbs occasionally.
• Strong computer skills required.
• Available for varied working hours including early mornings and holidays.

Responsibilities

• Deliver bespoke event experiences in collaboration with clients.
• Anticipate client needs and provide distinguished service.
• Oversee Executive Events operations to ensure quality.
• Manage and train team members in hospitality standards.
• Address service-related issues promptly as needed.

Skills

Interpersonal skills

Communication skills

Leadership abilities

Detail-oriented

Organizational skills

Problem-solving skills

Education

Bachelor's degree

Tools

Microsoft Office 360

Event Management Systems

Job description

Senior Hospitality Manager – Executive Events

Base pay range: $85,500.00/yr - $120,000.00/yr

JPMorgan Chase is one of the largest and most prominent financial services firms in the world. Headquartered in New York City, it is a leading global financial institution with a history that dates back over 200 years. The company operates in more than 100 markets worldwide with over 250,000 employees. JPMorgan Chase provides a wide range of financial services to millions of consumers, small businesses, corporations, governments, and institutions.

As the Dining Manager for Executive Events at JPMC's Rockefeller Client Center, you are responsible for delivering exceptional white‑glove service to the most senior leaders of the firm and their esteemed guests. This role requires a dynamic and experienced professional who can manage high‑level client interactions, ensure seamless operations, execute priority receptions and events, and uphold the highest standards of hospitality and service excellence.

Responsibilities

• Partner with the Planning team and clients to deliver bespoke event experiences.
• Deliver personalized white‑glove service to senior leaders and guests ensuring a distinguished experience.
• Anticipate and fulfill client needs and preferences.
• Ensure a welcoming and professional environment.
• Oversee the Executive Events operations, ensuring all services are delivered efficiently and to the highest standards.
• Coordinate with various departments, including culinary, events, purchasing, and A/V to ensure client satisfaction is met.
• Lead and manage a team of hospitality professionals, fostering a culture of excellence and teamwork.
• Monitor, evaluate and enhance service quality, implementing improvements as necessary.
• Address and resolve service‑related issues promptly and effectively.
• Ensure compliance with all relevant regulations, policies, and standards.
• Sustain management and training of banquet staff.

Required Qualifications, Capabilities And Skills

• Bachelor's degree required.
• 5+ years managing in fine dining or luxury hotels; members‑only or private club/lounge experience.
• Bespoke event planning and execution experience.
• Ability to lift up to 30lbs occasionally.
• Available for early mornings, late nights, holidays, and long shifts; capable of standing for extended periods.
• Strong computer skills, including Microsoft Office 360 and Event Management Systems.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with senior executives and high‑profile clients.
• Strong leadership and team management abilities.
• Detail‑oriented with excellent organizational and problem‑solving skills.
• Ability to work under pressure and manage multiple priorities simultaneously.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.