Hyundai Call Center Representative

SODA BROS HHY 1 INC; Harrisonburg (VA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Paid Training and Professional Develop

Employee Vehicle Purchase Program

Employee Discounts on Parts andService

Career Advancement Opportunities

Job summary

Steven Hyundai is a rapidly growing automobile group seeking a motivated Call Center Representative to be a primary contact for customers. You will handle inbound calls, schedule service appointments, and initiate outbound follow-ups to maximize dealership opportunities, all while maintaining accurate customer data across our systems.

We value energetic communicators who enjoy helping customers and are comfortable using technology.

Qualifications

• Previous customer service, call center, BDC, sales, or automotive experience preferred.
• Excellent verbal and written communication skills.
• Strong phone presence and professional communication style.
• Comfortable using computers, CRM systems, and other technology.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage multiple customer interactions.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally.
• Schedule and confirm service appointments.
• Make outbound calls regarding appointments, follow-up, and dealership opportunities.
• Provide accurate information regarding dealership services and resources.
• Maintain detailed and accurate customer information in dealership systems.
• Follow up with customers to ensure a positive experience.
• Communicate effectively with Service, Sales, and BDC teams.
• Meet department goals related to customer communication, appointment setting, and follow-up.

Skills

Verbal communication

Written communication

Phone presence

CRM systems

Multitasking

Attention to detail

Team player

Fast-paced environment

Tools

CRM systems

Job description

About Steven HyundaiSteven Hyundai is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in employees who want to grow their careers within the automotive industry.We are looking for a motivated, professional, and customer-focused Call Center Representative to join our team at Steven Hyundai.About the RoleAs a Call Center Representative, you will be one of the first points of contact for our customers. You will communicate with customers by phone and other communication channels, assist with scheduling appointments, respond to questions, and help create a positive customer experience.The ideal candidate is an energetic communicator who enjoys helping people, is comfortable working with technology, and can thrive in a fast-paced, team-oriented environment.ResponsibilitiesAnswer inbound customer calls and respond to customer inquiries professionallySchedule and confirm service appointmentsMake outbound calls to customers regarding appointments, follow-up, and dealership opportunitiesProvide accurate information regarding dealership services and available resourcesMaintain detailed and accurate customer information in dealership systemsFollow up with customers to help ensure a positive experienceCommunicate effectively with Service, Sales, and BDC teamsMeet department goals related to customer communication, appointment setting, and follow-upMaintain a professional and customer-focused approach in every interactionCompensationCompetitive compensation based on experience and performanceBenefitsMedical, Dental, and Vision Insurance401(k) PlanPaid Time OffPaid Training and Professional DevelopmentEmployee Vehicle Purchase ProgramEmployee Discounts on Parts and ServiceCareer Advancement OpportunitiesSupportive Team EnvironmentWhy Join Steven Hyundai?Steven Hyundai offers the opportunity to build a career within a growing automotive group that values teamwork, professionalism, and employee development. Whether you have previous automotive experience or are looking to grow your customer service career, this position provides training, support, and opportunities for advancement.If you're an energetic communicator who enjoys helping customers and wants to grow with a fast-growing automotive group, we want to hear from you.Apply today and join the team at Steven Hyundai!Equal Opportunity EmployerSteven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.QualificationsPrevious customer service, call center, BDC, sales, or automotive experience preferredExcellent verbal and written communication skillsStrong phone presence and professional communication styleComfortable using computers, CRM systems, and other technologyStrong organizational skills and attention to detailAbility to multitask and manage multiple customer interactionsPositive attitude and willingness to learnAbility to work in a fast-paced, team-oriented environment