Kia - Service Advisor

Steven Kia; Harrisonburg (VA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Vehicle Purchase Program

Employee Discounts

Job summary

Steven Kia seeks a motivated Service Advisor to enhance customer relationships and ensure smooth service experiences. You will be the primary contact for customers, documenting their concerns and coordinating vehicle repairs with technicians.

The ideal candidate is customer-focused with strong communication skills, able to multitask in a fast-paced environment. Offering a competitive salary with benefits including medical, 401(k), and employee discounts, this is a great opportunity to grow your

Qualifications

• Previous automotive dealership Service Advisor experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive services and repairs clearly to customers.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and document vehicle symptoms.
• Recommend maintenance and repair services.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

Job description

About Steven KiaSteven Kia is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in employees who want to grow their careers within the automotive industry.Steven Kia is also home to a brand-new dealership facility featuring one of the most beautiful and modern service centers in the area. Our new facility provides a professional, comfortable, and state-of-the-art environment for both our customers and employees.We are looking for a motivated and customer-focused Service Advisor to join our growing team.About the RoleAs a Service Advisor, you will serve as the primary point of contact between our customers and the Service Department. You will be responsible for building customer relationships, understanding vehicle concerns, recommending necessary services, and ensuring a smooth experience from vehicle drop-off through completion.The ideal candidate is a strong communicator who enjoys working with people, is organized, and can thrive in a fast-paced, performance-driven environment.ResponsibilitiesGreet customers promptly and professionally while creating a positive service experienceListen to customer concerns and accurately document vehicle symptoms and repair needsRecommend maintenance and repair services based on manufacturer recommendations and vehicle needsPrepare accurate repair orders and communicate service recommendations clearlyProvide customers with regular updates regarding repair status, costs, and completion timesWork closely with technicians and the Parts Department to coordinate vehicle repairsReview completed repairs with customers and explain work performedMaintain consistent communication and follow-up with customersAssist with resolving customer concerns and maintaining high customer satisfactionUtilize dealership systems and technology to manage repair orders and customer informationCompensation$50,000 – $90,000+ annually based on performanceBenefitsMedical, Dental, and Vision Insurance401(k) PlanPaid Time OffPaid Training and Professional DevelopmentEmployee Vehicle Purchase ProgramEmployee Discounts on Parts and ServiceCareer Advancement OpportunitiesSupportive Team EnvironmentWhy Join Steven Kia?Steven Kia is part of a rapidly growing automotive group that provides opportunities for employees to make an impact and grow their careers. As a Service Advisor, you will have the opportunity to build valuable customer relationships, develop your automotive knowledge, and grow within a professional dealership environment.If you're an experienced Service Advisor who is customer-focused, motivated, and ready to grow with a rapidly expanding automotive group, we want to hear from you.Apply today and join the team at Steven Kia!Equal Opportunity EmployerSteven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.QualificationsPrevious automotive dealership Service Advisor experience preferredStrong customer service and communication skillsAbility to explain automotive services and repairs clearly to customersStrong organizational and time-management skillsAbility to multitask in a fast-paced service environmentPositive attitude and professional demeanorStrong attention to detail and follow-up skillsAbility to work effectively with technicians, Parts personnel, management, and customersValid driver's license required