Automotive Service Manager

Point S Tire and Auto Service; High Point (NC); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Steve's Point S in High Point, NC is seeking an Automotive Service Manager to drive tire sales, auto parts and repair services. You will lead the service advisor team, develop sales strategies and ensure a seamless customer experience.

The role requires 3+ years in service management, strong communication skills, and the ability to upsell services. Competitive salary range and benefits support growth and advancement within the company.

Qualifications

• High School Diploma or Equivalent required.
• Technical or vocational training in automotive repair, tire tech, or related field a plus.
• TIA certification with company support and assistance possible.

Responsibilities

• Overseeing and providing leadership to the service advisors.
• Train new advisors on procedures.
• Coordinate and manage workflow in the service area.
• Assign tasks to technicians for timely completion.
• Conduct quality control inspections to meet standards.
• Address and resolve complex customer inquiries and issues.
• Provide expertise and recommendations on services.

Skills

Leadership

Customer service

Communication

Multitasking

POS systems

Education

High School Diploma or equivalent

Technical/vocational training in automotive repair

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

• Excellent Training – with opportunities for training and career advancement
• Competitive wages

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Benefits/Perks

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Competitive wages

Job Summary

The Automotive Service Manager plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding.

Responsibilities

• Overseeing and providing leadership to the other service advisors.
• Training new advisors on proper procedures.
• Coordinating and managing the workflow in the service area.
• Assigning tasks to other technicians to ensure efficient and timely completion of work.
• Conducting quality control inspections to ensure that all services meet established standards.
• Addressing and resolving any issues or concerns related to the quality of work.
• Handling more complex customer inquiries or issues.
• Providing expertise and recommendations to customers regarding services.
• Ensuring that safety protocols and guidelines are followed by all technicians.
• Conducting regular safety meetings and promoting a safety-conscious work environment.
• Addressing and resolving the more complex technical issues related to services.
• Collaborating with other leads/management to troubleshoot challenging problems.
• Identifying opportunities for process improvement and efficiency in service operations.
• Responsible for implementing new procedures or best practices as appropriate.
• Collaborating with management to provide input on service operations, performance evaluations, and team development.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs

Company Overview

At Steve's Point S, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.

Compensation: $70,000.00 - $80,000.00 per year

Careers

At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.