STEPS Front Office Assistant

University of Kentucky; Lexington (KY); On-site; USD 17,000 - 24,000; Full time

Job summary

University of Kentucky Welcome Desk Receptionist position in Lexington, KY. This role provides excellent customer service, answers calls, directs visitors, and helps organize mail and visitation to the facility.

The ideal candidate will be proficient with Outlook and Excel, have strong computer skills, and perform multi-tasking with a courteous, professional demeanor at all times.

Qualifications

• Must be competent with Microsoft Outlook, Excel and general computer knowledge.
• Multi-tasking skills required and possess excellent customer service skills.

Responsibilities

• Answer incoming calls and direct calls courteously and accurately.
• Provide directions to patients, families, visitors and vendors in person and by phone.
• Organize and deliver hospital mail and assist in visitation.
• Monitor the front lobby and sustain stamp and canteen funds/log books.
• Track on-call physician and pharmacy schedules for after-hours.
• Attend departmental meetings and training sessions.

Skills

Customer service

Multi-tasking

Tools

Microsoft Outlook

Excel

General computer knowledge

Job description

Department Name H1150:ESH Communications and Transportation

Work Location

Work Location Lexington, KY

Salary Range

Salary Range $15.00/hour

Type of Position

Type of Position Temporary

Position Time Status

Position Time Status Full-Time

Required Education

Required Related Experience

Required License/Registration/Certification

Physical Requirements

Requires handling of light-weight objects up to 10 pounds, some walking, pushing objects up to 10lbs, sitting for long periods of time.

Shift

8am – 5pm, Monday – Friday and alternating weekends.

Job Summary

Welcome Desk Receptionist will provide excellent customer service. Answers incoming calls, give information/direct calls in a courteous accurate and prompt manner. Perform duties of receptionist: provides verbal directions to patients, families/visitors, and vendors to all areas of the facility both in person and by phone. Responsible for organizing and delivering hospital mail. Assists in Visitation. Monitor the front lobby. Maintain all stamp and canteen funds and log books. Monitor on-call physician and pharmacy schedule for after-hours. Attends departmental and other meetings and training sessions.

Skills / Knowledge / Abilities

Please list any specific skill sets which may be required to perform the duties of the position (i.e., MS Windows, Excel, etc.)
Must be competent with Microsoft Outlook, Excel and general computer knowledge. Multi-tasking skills required and posses excellent customer service skills.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Deadline to Apply

Deadline to Apply 10/30/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

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