STEPS CRM Admin

University of Kentucky; Lexington (KY); On-site; USD 30,307 - 34,440; Full time

Job summary

A prominent educational institution in Lexington is seeking a STEPS CRM Admin to enhance user experiences by building Salesforce solutions. Responsibilities include creating reports, supporting case management, and translating business needs into streamlined processes. The ideal candidate should have hands-on experience with Sales Cloud and Service Cloud and be detail-oriented to improve tools that support omni-channel service. This full-time temporary position offers competitive hourly compensation.

Qualifications

• Hands-on experience with Sales Cloud & Service Cloud.
• Experience with case management workflows and knowledge bases.
• Ability to create reports and dashboards.

Responsibilities

• Build and support case management workflows and knowledge bases.
• Translate business needs into effective Salesforce solutions.
• Create reports and dashboards that drive decisions.
• Improve processes and support omni-channel service tools.

Skills

Sales Cloud

Service Cloud

Web to case

Phone to case

Chat to case

Agentforce

Reports and Dashboards

Case escalation

Job description

Posting Details

Job Title: STEPS CRM Admin

Requisition Number: TE09175

Department Name: 3R150: Marketing and Brand Strategy

Work Location: Lexington, KY

Salary Range: $22.00 - $25.00/hour

Type of Position: Temporary

Position Time Status: Full-Time

Physical Requirements: Sitting for long periods of time.

Work Shift: M-F 8-5

Expected # of Hours Per Week: 40

Deadline to Apply: 03/31/2026

Job Summary

We’re looking for a STEPS CRM Admin who enjoys building smart solutions and turning user needs into seamless Salesforce experiences.

What you’ll do:

• Build and support case management workflows and knowledge bases
• Translate business needs into effective Salesforce solutions
• Create reports and dashboards that drive decisions
• Improve processes and support omni-channel service tools

What you bring:

• Hands-on experience with Sales Cloud & Service Cloud
• Web-to-Case, Phone-to-Case, Chat-to-Case & case escalation
• Agentforce and reporting/dashboard experience
• Experience Cloud is a plus!

If you’re collaborative, detail-oriented, and excited to make Salesforce work better for everyone—we’d love to hear from you!

Skills / Knowledge / Abilities

• Sales Cloud
• Service Cloud
• Web to case
• Phone to case
• Chat to case
• Agentforce
• Reports and Dashboards
• Case escalation

Does this position have supervisory responsibilities? No

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.