Senior Analyst, Customer Relationship Management

EKU Careers; Richmond (KY); On-site; USD 65,000 - 85,000; Full time

Job summary

Eastern Kentucky University is seeking a Senior Analyst, Customer Relationship Management on its Richmond Campus. This role leads CRM oversight, coordinates design, analysis and enhancement of the Slate CRM and related systems, and ensures data integrity and system security.

The position requires a Bachelor's degree (Master's preferred) and at least two years in a university setting or CRM-related field, with strong knowledge of relational databases and software languages.

Qualifications

• Bachelor's Degree required.
• Two years of experience required.
• University setting / CRM experience preferred.
• Knowledge of relational databases and computer software and languages.

Responsibilities

• CRM Oversight: lead the CRM system, coordinate design, analysis and enhancements.
• Project management and leadership: deliver status updates, guide analysts, ensure progress.
• Collaboration and training: work with campus units, run trainings on CRM use.

Skills

CRM systems

Relational databases

SQL

Programming languages

Data analysis

Education

Bachelor's Degree

Master's Degree

Tools

Slate

SQL Server

Job description

Title: Senior Analyst, Customer Relationship Management

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 52R000 - Information Technology

Division: 1R0105 - Information Technology

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Exempt

Schedule Type:Full Time (37.5 hrs per week or more)

Hours Per Week: 37.5

Additional Schedule Details:

Posted Salary Grade: Exempt - G22

Retirement: KTRS

Contact Person: Tiffany Hampton

The Senior CRM Analyst provides technical leadership in the analysis, design, development, integration, and testing of complex technical mission-critical systems that utilize system information systems (SIS) data. Participates in strategic technical decision‑making and manages daily operations and system security. provides system problem resolutions to university users through knowledge of software/language and system data and the development of best practices through research. This is done to serve the University's information needs and to assist in easy facilitation of productive business practices of the University.

Minimum Qualifications

Education: Bachelor's Degree Required, Master's Degree Preferred.

Experience: Two years of experience required. Experience working in a university setting in a programming or CRM related field preferred.
Must have knowledge of relational databases and computer software and languages. University experience is preferred.

Job Duties

• 40% - CRM Oversight: Take the lead in overseeing the University's CRM system, serving as the main point of contact between technical and functional teams during the design, analysis, and enhancement of software solutions and systems. Manage daily technical operations of the University CRM, Slate, and maintain procedural manuals to ensure operational efficiency, data accuracy, and information integrity. Act as a subject matter expert on system functionality and play a crucial role in the implementation of new systems by staying updated on developments in institutional research, evolving university objectives, and future programming requirements. - (Essential)


• 40% - Project Management and Leadership: Provide crucial support in the selection, interpretation, and execution of tasks related to projects. Deliver clear and concise project/status updates, ensuring effective communication. Offer leadership and guidance to CRM Analysts in addressing assessment, planning, and evaluation requirements, focusing on measurable progress and results. - (Essential)


• 20% - Collaboration and Training: Foster collaboration with various business units across campus to streamline process flows, assess impact, and develop cross‑functional systems. Cultivate strong working relationships with business partners and internal teams to promote seamless coordination and innovation for processes. Manage trainings/workshops for campus stakeholders in navigating the CRM system for best practices. - (Essential)

Sponsorship

This position is not eligible for visa sponsorship.

Funding Source

Institutional

Open Until Filled

Yes

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.