Steakhouse Supervisor: Service Leadership & Staffing

Rhythm City Casino Resort; Davenport (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Rhythm City Casino Resort in Davenport, IA is seeking a staff-focused leader to oversee staffing, guest service, and operational standards across the buffet and related departments. You will monitor service, manage expenses, and ensure compliance with health and safety guidelines while coaching a team to deliver exceptional guest experiences.

Responsibilities include budgeting, inventory, staff development, and maintaining a cooperative, compliant work environment in a fast-paced casino setting.

Responsibilities

• Effectively schedule and manage staffing levels to meet payroll costs, business volumes, and guest expectations.
• Monitor meals being served for appearance, quality standards, and portion control according to company guidelines.
• Implement, apply, and enforce buffet guest service standards.
• Assist in developing, implementing, and maintaining expenses to meet budgeted or forecasted goals.
• Responsible for the organization and fast/efficient functionality and service for shift.
• Responsible for enforcing a program that meets all Health Department, Internal Controls, and Government rules and regulations.
• Conduct relevant inventory including rotation, par levels, and discontinued items.
• Provide exceptional guest service for all external and internal guests.
• Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
• Ability to effectively manage department processes and procedures to ensure a favorable guest experience.
• Must have general food and beverage service knowledge.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Job description

Rhythm City Casino Resort in Davenport, IA is seeking a staff-focused leader to oversee staffing, guest service, and operational standards across the buffet and related departments. You will monitor service, manage expenses, and ensure compliance with health and safety guidelines while coaching a team to deliver exceptional guest experiences.

Responsibilities include budgeting, inventory, staff development, and maintaining a cooperative, compliant work environment in a fast-paced casino setting.