Hotel Housekeeping Lead — Guest Experience & Team Leadership

Rhythm City Casino Resort; Davenport (IA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Rhythm City Casino Resort in Davenport is seeking a Housekeeping Supervisor to help implement housekeeping programs, coordinate daily work, and uphold high standards of cleanliness across the hotel and facilities.

You will monitor staff performance, train and coach team members, maintain safety and regulatory compliance, and deliver exceptional guest service to both external and internal customers.

Responsabilités

• Assists with implement housekeeping programs, policies and identify/implement new techniques in improving standards.
• Assists with plans and assigns daily work assignments, checking on employee performance and work schedules, completing daily reports and spot checking the entire facility.
• Personally check rooms and inform management and maintenance of any improvements needed.
• Provide exceptional guest service for all external and internal customers.
• Assist with the operation of the Hotel Housekeeping department, successful performance of employees, and a favorable guest experience.
• Assist with managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Perform all functions of personnel within span of control, as needed.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Description du poste

Rhythm City Casino Resort in Davenport is seeking a Housekeeping Supervisor to help implement housekeeping programs, coordinate daily work, and uphold high standards of cleanliness across the hotel and facilities.

You will monitor staff performance, train and coach team members, maintain safety and regulatory compliance, and deliver exceptional guest service to both external and internal customers.