Executive Steward & Guest Experience Leader

Rhythm City Casino Resort; Davenport (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

Rhythm City Casino Resort in Davenport, IA seeks a Stewarding Leader to oversee cleanliness, sanitation, and organization across the department. The role ensures timely cleaning of dishware, inventory control of cleaning chemicals, and safe storage of items used in food and beverage operations.

You will manage a team, hire and train staff, control payroll and staffing levels, and collaborate with other departments to deliver exceptional guest experiences in a dynamic casino environment.

Qualifications

• Knowledge of applicable health department codes, OSHA regulations, and sanitation laws.
• Must be able to stand for up to eight hours.
• Ability to communicate effectively with guests and all levels of employees.

Responsibilities

• Responsible for all cleanliness, sanitation, and organization for all areas within scope of responsibility.
• Ensure all kitchenware is cleaned and maintained in a timely manner to meet business demands.
• Maintain operating inventory of all chemicals used on dishes, floors, sanitizer, china, glass, silverware, etc.
• Maintain organization and proper storage of all items used in food and beverage operation.
• Provide exceptional guest service for all external and internal customers.
• Responsible for the operation of the Stewarding department, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Must maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.
• Knowledge of applicable health department codes, applicable OSHA regulations, and sanitation laws.
• Must be able to stand/walk for up to eight (8) consecutive hours.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.
• Ability to effectively utilize conflict-resolution techniques.
• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems and maintain mental concentration for significant periods of time.
• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.
• Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.
• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.
• Ability to communicate effectively with guests and all levels of employees in both oral and written form.
• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.
• Knowledge of all facilities and promotional events available to guests on property.

Skills

Staff supervision

Guest service

Job description

Rhythm City Casino Resort in Davenport, IA seeks a Stewarding Leader to oversee cleanliness, sanitation, and organization across the department. The role ensures timely cleaning of dishware, inventory control of cleaning chemicals, and safe storage of items used in food and beverage operations.

You will manage a team, hire and train staff, control payroll and staffing levels, and collaborate with other departments to deliver exceptional guest experiences in a dynamic casino environment.