stayAPT Suites North Little Rock - Front Desk Agent

Aimbridge Hospitality; North Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

StayAPT Suites North Little Rock is actively seeking a Front Desk Agent to greet guests, manage check-ins/check-outs, issue room keys, and handle inquiries with a warm, efficient approach.

This role blends guest service with light administrative responsibilities, requiring strong communication and problem-solving skills while supporting housekeeping as needed for a smooth guest experience. Weekend and rotating shifts are common.

Qualifications

• High school diploma or equivalent.
• Experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Front Desk & Guest Services: Welcome guests, manage check-ins and check-outs, issue room keys, handle phone inquiries, process payments, and resolve guest issues.
• Housekeeping & Cleaning: Clean and turn over guest rooms, manage laundry, and maintain common areas as required by the property's daily needs.
• Operations Support: Coordinate with management and maintenance to ensure smooth daily operations and high guest satisfaction.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Description

stayAPT Suites North Little Rock - Front Desk Agent Aimbridge Hospitality

Address 3300 ABF Road, North Little Rock, AR, 72117, US

Job Type Regular

Core Responsibilities

• Front Desk & Guest Services: Welcome guests, manage check-ins and check-outs, issue room keys, handle phone inquiries, process payments, and resolve guest issues.
• Housekeeping & Cleaning: Clean and turn over guest rooms, manage laundry, and maintain common areas as required by the property's daily needs.
• Operations Support: Coordinate with management and maintenance to ensure smooth daily operations and high guest satisfaction.

Key Requirements & Expectations

• Hands-on Flexibility: Willingness to alternate between administrative/desk duties and physical housekeeping tasks during a shift.
• Availability: Weekends (including Sundays) and rotating shifts are typically required.
• Skills: Strong communication, active problem-solving, and basic multitasking or computer organization.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across - clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Application deadline for Colorado positions: