Station Manager: Logistics & Customer Excellence

ACL Airshop; Elk Grove Village (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

ACL Airshop is seeking a Station Manager in Elk Grove Village, IL. The role oversees daily station operations, staff, and KPI attainment, ensuring high customer satisfaction and efficient ULD handling.

You will liaise with customers, airlines, and regulators while driving revenue growth and operational excellence. Leading a cross-functional team, you will manage staffing, budgets, and performance, ensuring safety and quality controls are followed.

Qualifications

• Bachelor's degree or equivalent in related field is preferred.
• Experience leading teams in logistics or operations.
• Strong leadership and customer-focused mindset.

Responsibilities

• Manage station and staff to meet KPI targets and customer satisfaction.
• Coordinate daily ULD operations and repair activities at the station.
• Ensure compliance with safety standards and quality controls.
• Serve as primary contact for customer inquiries and issues related to ULDs.
• Drive revenue growth through effective ULD management and service offerings.
• Collaborate with sales to identify new business opportunities and maintain relationships.

Skills

Leadership

Customer Orientation

Communication Skills

Analytical Skills

Change Management

Cross-functional Collaboration

Independence

Time Management

Education

Bachelor's degree in Business / Logistics / Supply Chain

Tools

IT systems

Job description

ACL Airshop is seeking a Station Manager in Elk Grove Village, IL. The role oversees daily station operations, staff, and KPI attainment, ensuring high customer satisfaction and efficient ULD handling.

You will liaise with customers, airlines, and regulators while driving revenue growth and operational excellence. Leading a cross-functional team, you will manage staffing, budgets, and performance, ensuring safety and quality controls are followed.