Statewide Welcome Center Operations Manager

West Virginia; Charleston (WV); On-site; USD 45,000 - 55,000; Full time

Job summary

The West Virginia Department of Tourism seeks a Welcome Center Manager to oversee seven customer service desks across the state. You will supervise staff, manage reporting, and coordinate operations and communications to ensure consistent, high-quality information delivery to visitors.

The role requires a Bachelor's degree and at least two years in a high-volume customer service environment, with supervisory experience preferred.

Qualifications

• Bachelor's degree required; preferred in tourism or business-related field.
• Minimum of two years' experience in customer service in a high-volume environment.
• Preferred supervisory experience and ability to manage multiple locations.

Responsibilities

• Oversee seven information desks statewide and ensure consistent service.
• Coordinate shipments, supplies, and inventory across centers.
• Direct communications and moderate interactions with internal/external partners.
• Evaluate staff performance, manage timekeeping, and conduct appraisals.
• Plan and schedule meetings, training, and events for staff.
• Ensure compliance with policies and maintain thorough documentation.

Skills

Customer service leadership

Budgeting & reporting

Staff supervision

Communications

Operations management

Education

Bachelor's Degree

Tools

Google Workspace

Microsoft Office

Job description

The West Virginia Department of Tourism seeks a Welcome Center Manager to oversee seven customer service desks across the state. You will supervise staff, manage reporting, and coordinate operations and communications to ensure consistent, high-quality information delivery to visitors.

The role requires a Bachelor's degree and at least two years in a high-volume customer service environment, with supervisory experience preferred.