Office Operations Assistant-WV Department of Tourism-Ohio Co.

West Virginia; Vineyard Hills (WV); On-site; USD 25,000 - 30,000; Full time

Job summary

West Virginia Independence Hall is seeking an Office Operations Assistant in Wheeling, WV. You will greet visitors, assist with programming, maintain the gift shop, prepare daily sales paperwork, deposit receipts, and generate reports.

The ideal candidate is enthusiastic, organized, and communicates well with staff, volunteers, researchers, and community partners. This full‑time role requires rotating hours Tue–Sat, occasional evenings/weekends, with no remote work.

Qualifications

• Knowledge of modern office procedures, organizational methods and filing systems.
• Knowledge of professional communication and business writing.
• Knowledge of Google Office Suite.
• Ability to understand and follow oral and written instructions.
• Ability to maintain effective working relationships with staff and the public.
• Ability to perform basic mathematical calculations relevant to clerical work.
• Ability to follow detailed verbal and written directions and communicate clearly.
• Ability to speak clearly and memorise a tour script.

Responsibilities

• Greets visitors and answers general questions about exhibits and events.
• Maintains gift shop and inventory with Facility Manager and Retail manager.
• Prepares daily sales paperwork and deposits gift shop receipts.
• Reports and analyzes daily activities and statistics.
• Conducts tours of the facility when necessary.
• Other duties as assigned.
• Prepare and format documents, answer phone calls, and support office operations.

Skills

Office procedures

Business writing

Google Suite

Communication skills

Interpersonal skills

Basic math

Follow directions

Public speaking

Tour scripting

Job description

OFFICE OPERATIONS ASSISTANT FOR WEST VIRGINIA INDEPENDENCE HALL
WV DEPARTMENT OF TOURISM-OHIO CO.

Position Description

Job Title: Office Operations Assistant

Agency: West Virginia State Museum

Department: West Virginia Department of Tourism

Reports To: Facility Manager, Independence Hall

Pay Range: Dependent on experience, includes state benefit package. Typical range for Office Operations Assistant starts at $27,240

Work Location: Wheeling, WV

The successful candidate for the Office Operations Assistant position will be enthusiastic and organized, with strong interpersonal skills and attention to detail.

The successful candidate should be a good communicator who maintains strong working relationships with staff, volunteers, researchers, and community partners.

About West Virginia Independence Hall

Originally built in 1859 in Wheeling, WV, the Wheeling Custom House is considered to be the Birthplace of West Virginia. The 22,000 square foot building, now appropriately renamed West Virginia Independence Hall, was added to the National Register of Historic Places in 1970, and was designated as a National Historic Landmark in 1988. The building is now a museum and visitors center.

Duties and Responsibilities

• Greets visitors and answers general questions concerning exhibits, events programming and future activities.
• Maintains gift shop and inventory on hand in conjunction with Facility Manager and Retail manager.
• Maintains gift shop cleanliness.
• Prepare paperwork to close out daily sales.
• Deposit gift shop sales and prepare reports.
• Maintain cleanliness of first floor.
• Prepares and files written incident, observation and security reports.
• Answer incoming phone calls, direct inquiries and provide information as appropriate.
• Prepare and format various documents including correspondence, forms, labels and reports.
• Operate and maintain modern office technology.
• Compile reports and statistical data.
• Conduct tours of the facility when necessary.
• Other duties as assigned.

Desired Skills

• Knowledge of modern office procedures, organizational methods and digital/physical filing systems.
• Knowledge of professional communication, business writing and office software.
• Knowledge of Google Office Suite.
• Ability to understand and follow oral and written instructions.
• Ability to maintain effective working relationships with co-workers and the public.
• Ability to perform basic mathematical calculations relevant to clerical work.
• Ability to follow detailed verbal and written directions.Ability to communicate effectively, both orally and in writing.
• Ability to speak in a clear manner.
• Ability to memorize a script to give tours.

Position Details

This position is located in Wheeling, West Virginia, and requires a full-time work schedule during regular business hours, Tuesday through Saturday, to align with visitor hours. Some weekend and evening work is required. Remote work is not permitted. Limited travel may be required.

This job opportunity is not a Civil Service position and is not covered under the Administrative Rule of the WV Division of Personnel. The position does include access to the full range of health, retirement, and other benefits afforded to West Virginia state employees.