Statewide UI Operations & Compliance Leader

State of Nevada (NV); Carson City (NV); On-site; USD 95,000 - 130,000; Full time

Job summary

The State of Nevada's Department of Employment, Training and Rehabilitation (DETR), Employment Security Division (ESD) seeks an ESD Manager 4 in Carson City to plan, organize, and direct statewide UI operations including the Call Center, Adjudication, Benefit Payment Control/Integrity, and UISS/Auto Team.

This role leads multiple programs and managers, uses performance data to drive improvement, ensures compliance with federal and state requirements, and collaborates with staff, vendors, and

Qualifications

• Bachelor's degree in business, public administration or related field with three years of managerial experience or equivalent.
• Experience directing multiple programs and managers in a large organization is preferred.
• Ability to analyze data, set priorities, and drive performance improvements.

Responsibilities

• Plan, organize, coordinate and direct statewide UI operations.
• Supervise subordinate managers and ensure accountability.
• Monitor workload, productivity, quality, timeliness and customer service.

Skills

Leadership

Analytical thinking

Communication

Organizational skills

Staff management

Problem-solving

Education

Bachelor's degree in business, public administration or related field; 3 years managerial experience

Job description

The State of Nevada's Department of Employment, Training and Rehabilitation (DETR), Employment Security Division (ESD) seeks an ESD Manager 4 in Carson City to plan, organize, and direct statewide UI operations including the Call Center, Adjudication, Benefit Payment Control/Integrity, and UISS/Auto Team.

This role leads multiple programs and managers, uses performance data to drive improvement, ensures compliance with federal and state requirements, and collaborates with staff, vendors, and