Statewide Transit Control Center Supervisor

New Jersey Transit Corporation; New Jersey; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition assistance

Pre-tax commuter benefits

Job summary

New Jersey Transit Corporation seeks a Regional Supervisor to oversee statewide bus operations, ensuring safety, on-time performance, and service quality within budget. The role involves rapid decision-making, incident response, and cross-team coordination during emergencies and severe weather.

Responsibilities include dispatching for emergencies, preparing reports, and maintaining clear communications with operators. Strong knowledge of ADA regulations and NJT policies is essential.

Qualifications

• High School Diploma or equivalent plus 3 years of progressively responsible work experience.
• Three years of full-time experience in transit operations or related roles.
• Alternative: Associate’s Degree with 1 year of experience OR military discharge.
• Any equivalent combination of education and experience.

Responsibilities

• Observe and supervise Bus Operations from the Control Center to ensure safe, reliable transit service.
• Make quick, well-reasoned decisions under time pressure and during emergencies.
• Dispatch personnel for emergency and non-emergency response.
• Prepare daily reports and performance documentation (CAD, on-time, weather reports).
• Communicate with operators via CAD and radio; troubleshoot equipment issues.
• Coordinate with regional and external teams to manage incidents and contingency plans.
• Monitor communications and apply ADA regulations and NJ Transit policies.
• Attend meetings and training; prepare ad-hoc work documents.

Skills

Decision making

Communication

Safety regulations

Emergency response

Record keeping

Problem solving

Operational supervision

Education

High School Diploma

3 years experience

Associate’s Degree (optional)

US Military discharge (optional)

Tools

MS Office Suite

Transit software

Job description

New Jersey Transit Corporation seeks a Regional Supervisor to oversee statewide bus operations, ensuring safety, on-time performance, and service quality within budget. The role involves rapid decision-making, incident response, and cross-team coordination during emergencies and severe weather.

Responsibilities include dispatching for emergencies, preparing reports, and maintaining clear communications with operators. Strong knowledge of ADA regulations and NJT policies is essential.