Regional Field Transit Supervisor

New Jersey Transit Corporation; New Jersey; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible Spending Account

Life Insurance

Paid Leave

Tuition Assistance

Pre-Tax Commuter Benefits

Retirement Plans

Job summary

New Jersey Transit Corporation is seeking a Road Supervisor to oversee contracted bus services and monitor on-time performance and route adherence. The role involves coordinating with other departments and responding to events that affect operations.

Responsibilities include analyzing CAD data, investigating complaints, and ensuring compliance with ADA regulations and NJ TRANSIT policies. The position requires interaction with contractors and routine reporting.

Qualifications

• High school diploma or GED required.
• Three years of full-time, customer-facing work experience.
• Experience operating or supervising regular route bus service.
• Experience developing inspection and audit processes.

Responsibilities

• Observe and supervise contracted bus service activities to ensure schedule adherence.
• Use CAD system data to evaluate, monitor, and report service performance.
• Coordinate with NJ TRANSIT departments and outside agencies for emergencies and events.
• Investigate service-related complaints and propose corrective actions.
• Prepare reports and conduct checks (passenger counts, farebox, safety equipment).
• Maintain knowledge of ADA regulations and NJ TRANSIT policies for contracted services.
• Attend meetings and training as required.
• Rotate between garages quarterly for career development.
• Reference the Standard Operations Procedures Manual to perform duties.

Skills

Microsoft Office

Data analysis

Communication

Supervision

Time management

Problem solving

Education

High school diploma or GED

CDL Class B with passenger endorsement

New Jersey driver’s license

Tools

Clever CAD

Clever devices

Job description

New Jersey Transit Corporation is seeking a Road Supervisor to oversee contracted bus services and monitor on-time performance and route adherence. The role involves coordinating with other departments and responding to events that affect operations.

Responsibilities include analyzing CAD data, investigating complaints, and ensuring compliance with ADA regulations and NJ TRANSIT policies. The position requires interaction with contractors and routine reporting.