Regional Supervisor - Control Center

New Jersey Transit Corporation; New Jersey; Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement plans

Tuition assistance

Pre-tax commuter benefits

Descripción de la vacante

New Jersey Transit Corporation seeks a Regional Supervisor to oversee statewide bus operations, ensuring safety, on-time performance, and service quality within budget. The role involves rapid decision-making, incident response, and cross-team coordination during emergencies and severe weather.

Responsibilities include dispatching for emergencies, preparing reports, and maintaining clear communications with operators. Strong knowledge of ADA regulations and NJT policies is essential.

Formación

• High School Diploma or equivalent plus 3 years of progressively responsible work experience.
• Three years of full-time experience in transit operations or related roles.
• Alternative: Associate’s Degree with 1 year of experience OR military discharge.
• Any equivalent combination of education and experience.

Responsabilidades

• Observe and supervise Bus Operations from the Control Center to ensure safe, reliable transit service.
• Make quick, well-reasoned decisions under time pressure and during emergencies.
• Dispatch personnel for emergency and non-emergency response.
• Prepare daily reports and performance documentation (CAD, on-time, weather reports).
• Communicate with operators via CAD and radio; troubleshoot equipment issues.
• Coordinate with regional and external teams to manage incidents and contingency plans.
• Monitor communications and apply ADA regulations and NJ Transit policies.
• Attend meetings and training; prepare ad-hoc work documents.

Conocimientos

Decision making

Communication

Safety regulations

Emergency response

Record keeping

Problem solving

Operational supervision

Educación

High School Diploma

3 years experience

Associate’s Degree (optional)

US Military discharge (optional)

Herramientas

MS Office Suite

Transit software

Descripción del empleo

Job Description

Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and on-time performance parameters.

Summary

Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and on-time performance parameters.

Roles And Responsibilities

• Working in the Control Center, assigned to a console, observes and supervises Bus Operations activities to ensure safe and effective delivery of transit services to customers through responsible supervision and effective communication, both verbal and in writing.
• Makes quick and effective decisions, working under intensive time pressures; reacts calmly and professionally in emergency situations; oversees operations as required during emergencies and severe weather conditions. Quickly analyzes a situation and provides a solution.
• Follows procedures in dispatching personnel for emergency and non-emergency response.
• Prepares daily comprehensive reports and correspondence, such as CAD incident report, on-time performance report, log reports, inclement weather reports, etc.
• Communicating with the operator through CAD and a bus radio, troubleshoots mechanical and electronic equipment problems, such as radios, fareboxes, wheelchair lifts, air conditioning and heating, P/A announcements, and other problems, utilizing the Road-Call Reduction Manual.
• Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels.
• Coordinates with Regional Supervisors in the field and other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as major fuel spills, major accidents, traffic interruptions, weather conditions, special events, and rail disruptions, and implements contingency plans to bring situation under control.
• Monitors radio sign-on, radio/PA checks, and uses CAD radio communication equipment to communicate information and/or instructions to revenue and non-revenue vehicles.
• Understands and applies all ADA regulations and NJ TRANSIT policies and procedures in all relevant work situations.
• Responsible for maintaining, reading, and referencing the Standard Operating Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement.
• Attend required meetings and training sessions.
• Prepare work related documents and ad-hoc reports as requested.

Required

Education, Experience and Qualifications

• High School Diploma or high school equivalency diploma PLUS
• Three (3) years of full time paid work experience in progressively responsible positions;

OR

• Three (3) years of full-time experience as a NJ TRANSIT Bus Operator OR,
• Associate’s Degree, and one (1) year of full-time paid work experience OR,
• Honorable discharge from any branch of the US Military.
• Any equivalent combination of education and experience equal to or greater than three years

Preferred

• Bachelor’s Degree with at least one (1) year of full-time work experience

Knowledge And Skills

• Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
• Excellent organizational and time management skills.
• Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
• Working knowledge of MS Office Suite and transportation specific software and applications.
• Ability to successfully plan, execute, supervise, and inspect the work of others.
• Excellent written and oral communication skills
• Ability to develop and maintain clear, concise and accurate records/activity logs.
• Ability to create and maintain effective and professional working relationships within all levels of the organization.
• Ability to manage interactions with employees and customers courteously, tactfully, and professionally.
• Ability to identify potentially hazardous conditions and take corrective action to resolve or remediate.
• Demonstrated critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues.
• Ability to make quick but well-reasoned operational decisions.
• Demonstrate ability to be reliable, resourceful, and take initiative.
• Demonstrate good judgment.

Certificates, Licenses, Registrations

• Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment.
• Within six months of hire must obtain a CDL B permit.
• Within twelve months of employment employee must successfully complete NJT’s supervisory training The Art of Managing People I and II and obtain a CDL B with a Passenger Endorsement.

Working Environment

• General outdoor and office

Physical Demands

• Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping
• Physical condition must be commensurate with the demands of the position

Other Conditions

• NOTE: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.
• This is a 24/7 operation employees in the title of Regional Supervisors work flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate. Must be willing to respond to emergencies and work extra hours.
• Quarterly shift rotation within control center to enhance career development and improve employee knowledge of company operations.

At NJ Transit, you will enjoy a competitive salary and excellent benefits package

• Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retirement Plans
• 401(a) - Retirement plan with a 6% employer contribution
• 401(k) - Retirement saving plan with up to an 3% company match
• 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer

Responsibilities

• Working in the Control Center, assigned to a console, observes and supervises Bus Operations activities to ensure safe and effective delivery of transit services to customers through responsible supervision and effective communication, both verbal and in writing.
• Makes quick and effective decisions, working under intensive time pressures; reacts calmly and professionally in emergency situations; oversees operations as required during emergencies and severe weather conditions. Quickly analyzes a situation and provides a solution.
• Follows procedures in dispatching personnel for emergency and non-emergency response.
• Prepares daily comprehensive reports and correspondence, such as CAD incident report, on-time performance report, log reports, inclement weather reports, etc.
• Communicating with the operator through CAD and a bus radio, troubleshoots mechanical and electronic equipment problems, such as radios, fareboxes, wheelchair lifts, air conditioning and heating, P/A announcements, and other problems, utilizing the Road-Call Reduction Manual.
• Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels.
• Coordinates with Regional Supervisors in the field and other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as major fuel spills, major accidents, traffic interruptions, weather conditions, special events, and rail disruptions, and implements contingency plans to bring situation under control.
• Monitors radio sign-on, radio/PA checks, and uses CAD radio communication equipment to communicate information and/or instructions to revenue and non-revenue vehicles.
• Understands and applies all ADA regulations and NJ TRANSIT policies and procedures in all relevant work situations
• Responsible for maintaining, reading, and referencing the Standard Operating Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement.
• Attend required meetings and training sessions.
• Prepare work related documents and ad-hoc reports as requested.

Qualifications

Required:

• High School Diploma or high school equivalency diploma PLUS
• Three (3) years of full time paid work experience in progressively responsible positions; OR
• Three (3) years of full-time experience as a NJ TRANSIT Bus Operator OR,
• Associate’s Degree, and one (1) year of full-time paid work experience OR,
• Honorable discharge from any branch of the US Military.
• Any equivalent combination of education and experience equal to or greater than three years

Preferred:

• Bachelor’s Degree with at least one (1) year of full-time work experience
• Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies.
• Excellent organizational and time management skills.
• Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules.
• Working knowledge of MS Office Suite and transportation specific software and applications.
• Ability to successfully plan, execute, supervise, and inspect the work of others.
• Excellent written and oral communication skills
• Ability to develop and maintain clear, concise and accurate records/activity logs.
• Ability to create and maintain effective and professional working relationships within all levels of the organization.
• Ability to manage interactions with employees and customers courteously, tactfully, and professionally.
• Ability to identify potentially hazardous conditions and take corrective action to resolve or remediate.
• Demonstrated critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues.
• Ability to make quick but well-reasoned operational decisions.
• Demonstrate ability to be reliable, resourceful, and take initiative.
• Demonstrate good judgment.
• Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment.
• Within six months of hire must obtain a CDL B permit.
• Within twelve months of employment employee must successfully complete NJT’s supervisory training The Art of Managing People I and II and obtain a CDL B with a Passenger Endorsement.

About Us

For the third consecutive year, Forbes has named NJ TRANSIT to its renowned America’s Best-in-State Employers list.

Forbes continues to recognize our considerable efforts to build a productive, supportive, stimulating and inclusive work environment. NJ TRANSIT ranked seventh among the 90 New Jersey organizations included in the annual ranking, and NJ TRANSIT ranked number one in the “Transportation and Logistics” category.

About The Team

NJ TRANSIT has been recognized as Best Public Sector Recruitment Partner by NJIT, the New Jersey institute of Technology.

Careers at NJ TRANSIT

Build your future as part of a dynamic company committed to transforming one of the premiere transportation brands in North America. When you join Team Transit, the only limitations to your career are your own talent, ambition and willingness to learn. Our team of almost 11,000 employees across a wide range of trades, professions and crafts, pride themselves on serving the transportation needs of the New Jersey, New York and Philadelphia region every day. From our operations staff and frontline personnel, to the numerous corporate departments that keep the wheels turning, the people of NJ TRANSIT are what make the company a great place to build a career.

Our world-class benefits package includes medical, dental, and vision insurance programs, paid sick leave and vacation, short- and long-term disability, flexible spending accounts, and deferred compensation. Employees receive access to educational reimbursement, excellent in-house training programs, transportation benefits, and wellness programs. The greatest benefit? Knowing you've made a difference in people's lives.

From urban planners and bus operators to engineers and communications experts, we're always looking for skilled, innovative people to join our team. Ready to move forward with us?