Regional Supervisor (Field) PCA

NJ TRANSIT; New Jersey; Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Comprehensive health insurance

Flexible Spending Account

Life Insurance

Paid Leave

Tuition Assistance

Pre-Tax Commuter Benefits

Retirement Plans

Job summary

New Jersey Transit Corporation is seeking a Road Supervisor to oversee contracted bus services and monitor on-time performance and route adherence. The role involves coordinating with other departments and responding to events that affect operations.

Responsibilities include analyzing CAD data, investigating complaints, and ensuring compliance with ADA regulations and NJ TRANSIT policies. The position requires interaction with contractors and routine reporting.

Qualifications

• High school diploma or GED required.
• Three years of full-time, customer-facing work experience.
• Experience operating or supervising regular route bus service.
• Experience developing inspection and audit processes.

Responsibilities

• Observe and supervise contracted bus service activities to ensure schedule adherence.
• Use CAD system data to evaluate, monitor, and report service performance.
• Coordinate with NJ TRANSIT departments and outside agencies for emergencies and events.
• Investigate service-related complaints and propose corrective actions.
• Prepare reports and conduct checks (passenger counts, farebox, safety equipment).
• Maintain knowledge of ADA regulations and NJ TRANSIT policies for contracted services.
• Attend meetings and training as required.
• Rotate between garages quarterly for career development.
• Reference the Standard Operations Procedures Manual to perform duties.

Skills

Microsoft Office

Data analysis

Communication

Supervision

Time management

Problem solving

Education

High school diploma or GED

CDL Class B with passenger endorsement

New Jersey driver’s license

Tools

Clever CAD

Clever devices

Job description

JOB DESCRIPTION

Road Supervisor responsible for monitoring the operations of bus services provided by private carriers under contract or agreement with NJ TRANSIT. Monitor and report on on-time performance, route adherence, and other metrics deemed necessary by the Private Carrier Affairs deparment.

Summary

Road Supervisor responsible for monitoring the operations of bus services provided by private carriers under contract or agreement with NJ TRANSIT. Monitor and report on on-time performance, route adherence, and other metrics deemed necessary by the Private Carrier Affairs deparment.

Roles And Responsibilities

• Observes and supervises contracted bus service activities to ensure maximum schedule adherence for field assignments.
• Uses information available from the CAD system to evaluate, monitor, and report on service performance.
• Coordinates with other NJ TRANSIT departments and outside agencies, as required, to manage extraordinary events such as major accidents, traffic interruptions, weather conditions, and rail disruptions.
• Investigates service-related complaints to determine their causes, recommends possible solutions, and monitors the implementation of those solutions.
• Prepares reports and conducts special checks, including passenger counts, register/farebox checks, radio/PA checks, safety equipment checks, bus inspections, terminal/bus shelter inspections, and, when required, bus speed checks.
• Maintains a thorough understanding of all ADA regulations and NJ TRANSIT policies and procedures as they relate to contracted services.
• Attend meetings and training as required.
• Quarterly rotation between garages within districts to enhance career development and improve employee knowledge of company operations.
• Responsible for maintaining, reading, and referencing the Standard Operations Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement.

This Position Supervises

• Contractors

Education, Experience And Qualifications

• Minimum Qualifications: Graduation from high school or possession of a high school equivalency diploma.
• Three (3) years of full-time paid work experience in a customer-facing role.
• Experience operating or supervising regular route bus service.
• Experience developing inspection and audit processes.

Preferred Qualifications

• Experience in regular route local bus operations.

Knowledge And Skills

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Proficiency in the use of Clever devices, Clever CAD, and related systems.
• Working knowledge of all applicable federal and state laws, regulations, and NJ TRANSIT policies, with the ability to adhere to them.
• Strong organizational and time management skills.
• Working knowledge of common transit practices, equipment, terminology, safety precautions, and safety rules.
• Ability to plan, execute, supervise, and inspect the work of others effectively.
• Excellent written and oral communication skills.
• Ability to develop and maintain clear, concise, and accurate records and activity logs.
• Ability to create and maintain effective, professional working relationships at all organizational levels.
• Ability to interact with employees and customers courteously, tactfully, and professionally.
• Ability to identify hazardous conditions and take appropriate corrective action.
• Demonstrated good judgment and critical thinking skills, including the ability to analyze and evaluate information to anticipate operational issues.
• Ability to make quick, well-reasoned operational decisions.
• Demonstrated dependability, initiative, and resourcefulness.

Certificates, Licenses, Registrations

• Must possess and maintain a valid automobile drivers license.
• Possession of a Class B CDL with passenger endorsement.
• Must possess a valid New Jersey State driver’s license at the time of hire and maintain a valid license for the duration of employment.
• Must attend out-of-state emergency operations and response training, such as TEEX, as necessary, and respond to or report to the Emergency Operations Center (EOC) when needed

Working Environment

• General outdoors and office
• This is a 24/7 operation. Employees in the Regional Supervisor title work flexible schedules, including nights, weekends, and holidays, as dictated by NJ TRANSIT operations.
• Employees must be able to respond to emergencies and work additional hours as needed.

Physical Demands

• Physical condition commensurate with the demands of the position.
• Must be capable of operating an NJ TRANSIT owned non revenue vehicle.
• Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping.

Other Conditions

• Must have the ability to work non-standard hours, including nights and weekends.
• This position requires a non-standard work schedule, including nights and weekends.
• All candidates and employees must successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by DOT/FTA Drug and Alcohol regulations.

At NJ TRANSIT you will enjoy a competitive salary and excellent benefit package:

• Comprehensive Family Health Insurance - Medical, Prescription, Dental, Vision
• Flexible Spending Account
• Life Insurance
• Paid Leave
• Tuition Assistance
• Pre-Tax Commuter Benefits Plan
• Retirement Plans
• 401(a) - Retirement plan with a 6% employer contribution
• 401(k) - Retirement saving plan with up to a 3% company match
• 457(b) - Deferred Savings Plan

NJ TRANSIT is an Equal Opportunity Employer