Statewide End-User IT Systems Technician

Division of Administration-Office of Technology Services; Jackson (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Division of Administration/Office of Technology Services has a vacancy in End User Computing. The incumbent will provide first-line end user support, manage service requests, and perform hardware/software troubleshooting for devices across the region.

Travel to customer offices statewide is required, including work in secure environments. Experience in information technology and familiarity with ticketing systems are essential.

Qualifications

• Four years of information technology experience preferred; multiple pathways allow entry if qualifications are met.
• Experience with end user hardware, software troubleshooting, and account management is expected.
• Ability to work in varied and secure environments and travel to regional offices as needed.

Responsibilities

• Provide first line end user support, log service requests, and track assets.
• Lead hardware and software troubleshooting, and assist with deployments and testing.
• Coordinate with IT teams, vendors, and customers to resolve issues and implement changes.
• Travel within the region to support endpoints and perform on-site/off-site work as required.
• Participate in on-call rotation and contribute to knowledge base and training materials.

Skills

End user support

Ticketing system

Hardware troubleshooting

Software troubleshooting

LAN/WAN basics

Remote/onsite support

Project leadership

On-call rotation

Travel to regional offices

Tools

Ticketing system

Mobile device management

Remote support tools

Job description

The Division of Administration/Office of Technology Services has a vacancy in End User Computing. The incumbent will provide first-line end user support, manage service requests, and perform hardware/software troubleshooting for devices across the region.

Travel to customer offices statewide is required, including work in secure environments. Experience in information technology and familiarity with ticketing systems are essential.