Statewide End-User IT Field Engineer

State of Louisiana; Monroe (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Holidays and leave

Job summary

State of Louisiana is seeking a skilled IT professional to serve as a statewide end-user systems support engineer, with responsibilities spanning technical design, user training, and complex incident resolution. The role involves field visits, coordination with multiple agencies, and ensuring service levels across a large user base.

The position requires significant IT experience and may require travel across the state, including work in secure environments.

Qualifications

• Seven years of experience in information technology or equivalent combination of education and experience.
• Experience in technical design, end-user support, and incident management.
• Ability to operate field operations and provide on-site technical support across multiple locations.

Responsibilities

• Provide statewide end-user technology support and advanced hardware/software troubleshooting.
• Lead and participate in meetings with management and staff to improve services and operations.
• Manage service requests, document solutions, and train end users.

Skills

IT experience

Technical support

Field operations

Travel readiness

Education

Associate degree in IT

Bachelor's degree

Master's degree

Job description

State of Louisiana is seeking a skilled IT professional to serve as a statewide end-user systems support engineer, with responsibilities spanning technical design, user training, and complex incident resolution. The role involves field visits, coordination with multiple agencies, and ensuring service levels across a large user base.

The position requires significant IT experience and may require travel across the state, including work in secure environments.