Network Operations Engineer I - Data Center & Core

State of Louisiana; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

State of Louisiana's Office of Technology Services in Baton Rouge is seeking an entry- to mid-level IT Statewide Associate Engineer to join the Network Communication Services Core and Data Center Network Operations.

You will assist with installing, configuring, maintaining, and supporting core network infrastructure, participate in small projects, and provide Tier 2 coordination and documentation support under guidance of senior staff.

Qualifications

• Two years of information technology experience, or six years of full-time work experience in any field.
• An associate's degree in information technology, or a bachelor's degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

Responsibilities

• Install and configure layer 2 switches in the data center and backbone.
• Run and organize fiber and copper cabling in network closets.
• Provide timely and accurate order and project closure updates to maintain accurate billing inventory and network documentation.
• Participate in small-scope deployments or changes to core infrastructure under the direction of higher-level staff.
• Coordinate with other OTS teams, customers, or vendors as instructed.
• Provide limited guidance to junior personnel on basic provisioning tasks.
• Assist with configuration of layer 3 devices, subnets, and routing in the data center and backbone environments.
• Assist with resolving network incidents and performance issues.
• Troubleshooting basic layer 2/3 network connectivity or configuration issues in the data center and backbone.
• Restoring services through equipment resets, port changes, or basic configuration modifications.
• Escalating complex or persistent layer 2/3 issues to senior staff or vendors and assisting with troubleshooting.
• Communicating clearly with affected customers and documenting updates in the incident tracking system.
• Providing Tier 2 support for EUC field and helpdesk staff when escalated issues relate to core infrastructure.
• Assisting with documentation updates based on resolution steps.
• Receive instruction and participate in training related to advanced communications technologies.
• Develop foundational understanding of OTS architecture, core protocols, tools, and services.
• Study industry-standard models such as the OSI model and apply knowledge to job duties.
• Participate in formal training and on-the-job mentoring to prepare for more independent technical tasks.
• Perform all other tasks, special projects, analysis, studies, and plans as directed.

Skills

Data networking

Layer 2 switches

Layer 3 routing

Incident coordination

Documentation

Education

Associate degree in IT

Bachelor's degree

Job description

State of Louisiana's Office of Technology Services in Baton Rouge is seeking an entry- to mid-level IT Statewide Associate Engineer to join the Network Communication Services Core and Data Center Network Operations.

You will assist with installing, configuring, maintaining, and supporting core network infrastructure, participate in small projects, and provide Tier 2 coordination and documentation support under guidance of senior staff.