State Warehouse Customer Service Specialist - 60013748

State of South Carolina; West Columbia (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off - 15 vacation days

Sick leave - 15 days

13 paid holidays

Parental leave

Retirement options (SCRS/State ORP)

Job summary

The State of South Carolina offers a State Warehouse Customer Service Specialist position based in West Columbia. You will help customers select surplus property, assist with purchases, and promote the Surplus Property Office while keeping the warehouse orderly and welcoming.

Requirements include a high school diploma and warehouse experience. The role involves on-call shifts, occasional driving, and ability to lift up to 50 lbs, with a comprehensive benefits package for full-time employees.

Qualifications

• High school diploma and warehouse experience.
• Ability to use a hand truck and forklift.
• Capability to drive a state-owned vehicle when required.
• Knowledge of merchandising and customer service concepts.

Responsibilities

• Assist customers in selecting surplus property and processing purchases.
• Maintain a clean, organized warehouse and create a customer-friendly atmosphere.
• Support on-site and off-site auctions when available.
• Adjust price signage weekly and assist with loading purchases.
• Work outside normal duties to ensure program success.

Skills

Customer service

Merchandising knowledge

Relationship building

Education

High school diploma

Tools

Forklift operation

Hand truck

Drive state vehicle

Job description

State Warehouse Customer Service Specialist

The Department of Administration's Division of State Agencies Support Services is seeking a State Warehouse Customer Service Specialist to join the team! The State Surplus Property Program promotes and facilitates the sustainable reuse of personal surplus property to state and local governments, qualifying non-profit entities and the public. In this role you will assist the supervisor in the State Warehouse by assisting customers in the selection of surplus property and assisting the manager in the screening, receiving, selling, and marketing of the program.

This position is onsite in West Columbia, SC.

Responsibilities of the State Warehouse Customer Service Specialist:

• Meet the needs of customers wishing to purchase property from the state Surplus Property Office, including assisting customers with purchases, loading purchases, and promoting the Surplus Property Office.
• Create a customer-friendly atmosphere using customer service skills.
• Keep the warehouse clean and organized in a manner that is convenient for customers to make purchases.
• Responsible for changing signs in the warehouse on Friday afternoons before you leave to reflect on thediscounts and proper cycle for the following week.
• Attends and participates in all on-site and off-site auctions, when available.
• Work or perform duties outside of normal assigned job duties when needed to ensure Surplus Property's success.

• A high school diploma and experience working in a warehouse.

Additional Requirements:

• Position requires on-call shifts and callback.
• Position requires routine driver duties.
• Position requires frequent stooping and/or bending.
• Position requires frequent lifting up to 50 lbs.
• Position requires up-to-date certifications.
• Position may require reporting to work during emergency situations and hazardous weather events.
• Must be able to use a hand truck, unassisted, operate a forklift and drive a state-owned vehicle.
• Knowledge of merchandising, and customer service concepts.
• Ability to maintain effective working relationships.

Applicants indicating college credit or degree(s) on the application may bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The South Carolina Department of Administration offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.