State Relations Coordinator

Rocs, Inc.; Arlington (VA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Rocs, Inc. is seeking a State Relations Coordinator in Arlington, VA to support relationships with state affiliates and organizational leaders. You will help ensure programs, communications, and admin processes run smoothly while serving as the go-to person for important details and deadlines.

You will gain exposure to a variety of programs, events, and stakeholders, collaborating across teams to maintain accurate records and coordinate timely materials and information.

Qualifications

• Bachelor's degree or equivalent experience required.
• 2+ years in a professional environment supporting programs or services.
• Association/nonprofit experience a plus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple deadlines and changing priorities.
• Excellent written and verbal communication.
• Proficiency with MS Office and database systems.
• Team player who can work independently and with others.

Responsibilities

• Serve as primary contact for state leaders on programs, services, and processes.
• Monitor inboxes; track, route, and follow up inquiries.
• Provide admin and logistical support for meetings, events, and leadership initiatives.
• Maintain affiliate records, leadership directories, and key documents.
• Track deadlines and follow up with stakeholders to obtain information.
• Coordinate annual collection of documents and leadership information.
• Assist with materials, attendee data, onsite support, and meeting notes.
• Support service delivery and identify ways to improve processes.
• Collaborate with internal teams to keep databases and websites up to date.
• Distribute surveys and organize responses.
• Maintain accurate contact and member information in systems.
• Partner with internal and external stakeholders.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Customer service mindset

Problem solving

Independent & collaborative work

Database experience

MS Office proficiency

Education

Bachelor's degree or high school diploma with equivalent experience

Tools

Microsoft Teams

SharePoint

Word

Excel

PowerPoint

Outlook

Job description

Why You Want to Work Here

This is a great opportunity to join a mission-driven organization in a highly collaborative, service-oriented role. As the State Relations Coordinator, you will play an important part in supporting relationships with state affiliates and organizational leaders while helping ensure programs, communications, and administrative processes run smoothly.

This position is ideal for someone who enjoys building relationships, staying organized, and being the go-to person who keeps important details and deadlines on track. You will gain exposure to a variety of programs, events, and stakeholders while working closely with teams across the organization.

Responsibilities

• Serve as a primary point of contact for routine questions from state leaders regarding programs, services, membership, and established processes
• Monitor shared inboxes and ensure inquiries are appropriately tracked, routed, and followed up on
• Provide administrative and logistical support for meetings, programs, conferences, leadership initiatives, and other virtual or in-person events
• Maintain accurate affiliate records, leadership directories, organizational documents, conference information, contact information, and other important documentation
• Track deadlines, requirements, and outstanding information while following up with appropriate stakeholders
• Coordinate annual collection of documents, reports, leadership information, and other required materials
• Assist with preparing materials, tracking attendee or delegate information, onsite event support, and meeting documentation
• Support the delivery of services and identify opportunities to improve administrative processes
• Partner with internal teams to maintain accurate and up-to-date information across websites, databases, and other systems
• Distribute surveys and assist with collecting and organizing responses
• Maintain accurate contact and member information within organizational databases
• Collaborate with internal staff as well as external leaders and organizational stakeholders
• Perform additional administrative and program support duties as assigned

Requirements

• Bachelor's degree or high school diploma with an equivalent combination of relevant education, training, and experience
• 2+ years of experience working in a professional business environment supporting programs or services; association or nonprofit experience is a plus
• Previous experience in a service-oriented or customer-facing environment preferred
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple responsibilities, deadlines, and changing priorities in a fast-paced environment
• Excellent written communication, editing, and proofreading skills
• Strong verbal and interpersonal communication skills with a customer-service mindset
• Resourceful problem-solving skills and the ability to research and identify solutions
• Ability to work successfully both independently and collaboratively as part of a team
• Experience working with databases or systems used to maintain customer or member information preferred
• Proficiency with Microsoft Office tools, including Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Comfortable conducting online research and learning new systems and processes

Fulltime, Hybrid

$50,000-$60,000