State Program Director, Veteran Family Services

Endeavors; Manor (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Endeavors seeks a State Oversight Leader to manage the SSVF program across the state, overseeing daily services, evaluating case management, and guiding program quality to support Veterans and their families who are homeless or at risk.

The role requires collaboration with Lead Case Manager, Outreach Specialist, and Financial Assistance Coordinators; travel up to 20% across multi-county regions; supervision of staff; and a commitment to responsive, respectful service while complying with

Qualifications

• Bachelor’s Degree in Social Work, Sociology, Psychology or related field.
• 3+ years in a customer service focused environment.
• 3+ years case management or program management experience; 5+ years preferred.
• 3+ years supervisory experience; case management supervision preferred.
• Experience with homeless and low-income populations, Veterans and their families a strong plus.
• Licenses: LMSW, LBSW, LMFT preferred; Driver’s License with clear record required.

Responsibilities

• Oversee the delivery of daily program services within assigned state. Monitor and evaluate case management services. Provide on-going program evaluation and recommendations for continuous growth and quality. Implement change as directed to meet program objectives and Veterans’ needs.
• Communicate daily with Lead Case Manager and Lead Outreach and Intake Specialist to review case-loads and keep abreast of current issues or concerns. Keep Lead’s informed of program information. Travel to each location on a regular basis and interact with all staff. Ensure all Veteran concerns are resolved in a timely and satisfactory manner.
• Meet regularly with the Financial Assistance Coordinators to review payment status for qualifying expenses and to ensure prompt resolution of issues with Veterans, landlords, or other providers.
• Coordinate with location staff to attend and network at various Veteran and other community groups. Develop and deliver presentations to meet the Community Outreach Plans. Promote the success and reputation of Supportive Services for Veteran Families.
• Operate region in an efficient, cost effective manner. Monitor budget for revenue goals and expense. Implement cost containment as needed to stay within budget parameters. Provide input to the Regional Director for annual budget preparation.

Skills

Customer service

Case management

Program management

Supervisory experience

Remote supervision

Education

Bachelor’s Degree in Social Work, Sociology, Psychology or related field

LMSW/LBSW/LMFT preferred

Job description

Endeavors seeks a State Oversight Leader to manage the SSVF program across the state, overseeing daily services, evaluating case management, and guiding program quality to support Veterans and their families who are homeless or at risk.

The role requires collaboration with Lead Case Manager, Outreach Specialist, and Financial Assistance Coordinators; travel up to 20% across multi-county regions; supervision of staff; and a commitment to responsive, respectful service while complying with