State HRIS Benefits Ops Analyst

Office of the State Controller; New York (NY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Office of the State Controller is seeking a State HRIS/Payroll Analyst I to support BEACON Enterprise Support Team benefits processing. The role focuses on administering health and retirement benefits, payroll deductions, and system reporting to ensure accurate enrollment and timely payroll processing.

Candidates should have experience with benefits systems, SAP, and budget-aware HRIS practices; hybrid work options are available, and confidentiality is essential.

Qualifications

• Knowledge of enrollment and eligibility policies for state-wide benefits programs (State Health Plan, Retirement, NCFlex).
• Experience with benefits administration, system reporting, and payroll deductions within an HRIS environment.
• Ability to interpret and communicate policies to HR/B&Rs and employees.
• Maintain confidentiality of sensitive data and exercise sound judgment.
• Analyze and troubleshoot complex benefits-related processing issues.

Responsibilities

• Administer state-wide benefits and enrollment processing.
• Use SAP and Integrated HR-Payroll System for reporting and payroll deductions.
• Respond to inquiries from HRB staff, employees, and vendors; prepare reports.
• Develop training materials and job aids for benefits enrollment processing.
• Test new system functionality and assist in system audits.

Skills

Benefits administration

HRIS reporting

Confidentiality

Communication

Time management

Analytical thinking

Education

Bachelor's degree in business administration or related field

Tools

SAP

HR-Payroll System

Excel

Word

Database software

Job description

Agency Office of the State Controller Division OSC's Integrated HR/Payroll System Job Classification Title State HRIS/Payroll Analyst I (NS) Position Number 60091149 Grade DT04

The State Controller serves as an independent resource to protect the financial integrity of the State and to promote accountability in an objective and efficient manner through its accounting, disbursing, payroll, internal controls, data management, eCommerce, and financial reporting systems that serve state agencies, employees, and the public. The foundational principles of the office are Integrity/Ethics, Objectivity, and Accountability. OSC’s overall goals are to optimize operational execution, manage risk effectively and efficiently, and foster a high-performance culture. OSC will provide excellent customer service while achieving those goals.

Description of Work

Please Note: OSC does not use 3rd parties to conduct job interviews. OSC is interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas at this time. Successful candidate will be subject to a criminal background check. The mission of the Office of the State Controller (OSC) is to protect the financial integrity of the State and promote accountability in an objective and efficient manner.

Hybrid Work Option Available: We trust our employees to be self-motivated and successful in hybrid/remote roles; the Office of the State Controller offers telework options and variable work schedule flexibility for this position. More information on this arrangement may be obtained at the time of the interview.

The primary purpose of BEST (BEACON Enterprise Support Team) Shared Services is to support state employees and agency human resources and payroll personnel in:

• Providing human resources, benefits and payroll administrative processing services based on standard processes, policies, and systems
• Providing accurate, consistent, and timely answers to human resources, administrative processing, benefits, and payroll questions
• Providing support for reporting activities
• Providing SAP maintenance and assistance

This position reports to the BEST Shared Service Benefits Team Supervisor.

The Benefits Analyst serves as a primary consultant to the Agency Human Resources Benefits (HBR) Specialists to administer state-wide benefits. The Analyst spends most of the day solving complex benefits issues from leave of absences, health and insurance plan enrollments, and retirement and other benefits issues; interpreting, explaining, notifying, and advising employees and HBRs of benefit policy and procedures; responding to emails and phone calls from HBRs, employees and benefit vendors; updating and correcting benefit enrollment records; reconciling State vendor insurance bills; working with employees and vendors to solve enrollment and eligibility issues; planning and developing curriculum and materials to train Contact Center staff and new HBRs; developing job aid documents for benefits enrollment processing; using SAP, the Integrated HR-Payroll System, to generate advance reports to ensure accurate benefits enrollment and payroll deductions; using a ticketing system to monitor benefit issues; processing monthly and biweekly payrolls to ensure benefits deductions are accurate; testing new system functionality before implementing changes to the Production system; responding to court ordered health insurance inquiries; troubleshooting vendors’ enrollment and eligibility error reports; completing enrollment and eligibility audits; assisting in conducting webinars and presentations for new benefits enrollment processes or system functionality; preparing benefits participation and eligibility reports to summarize benefits patterns for State Agencies; responding to daily vendor inquires; coordinating with the North Carolina State Health Plan to ensure employees' health enrollments are correct in the State Health Plan enrollment system.

NOTE: This job posting will close at 11:59 p.m. the night before the closing date.

Recruitment Range: $56,772 - $85,159 (Salary depends on education and experience, internal equity, and budget availability).

Knowledge Skills and Abilities/Management Preferences

• Thorough knowledge of the enrollment and eligibility policies, processes, and procedures for the state-wide benefits programs: State Health Plan, State Retirement System plans, and NCFlex as well as federal ACA regulations and OSHR policies.
• Experience with benefits administration, system reporting, and payroll deductions within an HRIS environment.
• Ability to interpret, apply, and communicate a variety of policies, procedures, and regulations to HBRs and employees.
• Proven ability to maintain confidentiality of sensitive data, exercising sound judgment and discretion in gathering and evaluating personal data for benefits transactions.
• Proven ability to analyze, troubleshoot, resolve, and explain complex benefits related processing issues to a variety of management levels and other customers, including distressed employees in highly emotional situations.
• Ability to establish and maintain effective working relationships with employees, Health Benefits Representatives (HBRs) and state vendors.
• Ability to express oneself clearly and concisely in oral and written form.
• Ability to work independently and to make and defend procedural decisions.
• Proven ability to meet deadlines in a fast-paced, high volume processing environment.
• Intermediate level skills using Microsoft Excel, Word, and database software packages.
• Experience using the Integrated HR-Payroll System modules including an in-depth knowledge of the benefits infotypes in the Personnel Administration module, Employee Self Service, and system reporting tools.

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. NOTE: Transcripts must be uploaded to Workday and attached to your application to receive credit for any training and educational requirements, to qualify for the position. All degrees must be received from appropriately accredited institutions. All work history, training, and education must be listed on the official application, along with attached transcripts, to receive credit. Applications must be completed in full. "See Resume" or "See Attached" will not be accepted. Bachelor's degree in business administration, human resources, computer science, or any related field from an appropriately accredited institution and one year of experience in business or HR/Payroll consultation, process improvement or requirement gathering in an information technology, payroll, or HRIS environment; Or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Recruiter: Pamela Denise Hamm

Recruiter Email: [e-mail]

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.