State Grants Support - OS2

Oregon Department of Human Services; Salem (OR); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Deferred compensation savings

Retirement plan

Work-life balance

11 paid holidays

Personal business days

Sick leave accrual 8 hrs/month

Vacation accrual increases with years

Hybrid remote work options

Job summary

Higher Education Coordinating Commission in Salem, Oregon seeks a full-time, limited-duration State Grants Support – OS2 to assist with OSAC applications and related processes. The role involves handling inquiries, guiding students and staff, and ensuring timely completion of FAFSA/ORSAA tasks.

The position is hybrid with in-person requirements in Salem 2 days per week, and is represented by SEIU. It jobs through 6/30/2027 with benefits including health, retirement, and paid holidays.

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR an associate degree in any field; OR an equivalent combination of education and experience.

Responsibilities

• Review and sort general OSAC email boxes and draft/template responses in consultation with grant and scholarships administrators.
• Provide customer service via phone and email to students, parents, high school staff, college staff, and partners related to OSAC applications and FAFSA/ORSAA completions.
• Follow up on rejected applications, missing documents, and transcript uploads; contact applicants and schools regarding issues.
• Send email communications about reminders, deadlines, and required submissions; provide guidance on OSAC scholarship/ORSAA completion.
• Assist students with OSAC scholarship and grant applications and ORSAA.
• Evaluate and troubleshoot student issues in the ORSAA and grant application process.

Skills

Customer service

Communication

Organizational skills

Flexibility

Attention to detail

Microsoft Office

Excel

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

State Grants Support - OS2

Position Title: State Grants Support - OS2, Full-Time, Limited Duration, Office of Student Access and Completion, Salem, Oregon, REQ - 205911. Initial Posting Date: 09/25/2026 Application Deadline: 10/02/2026 Agency: Higher Education Coordinating Commission Salary Range: $3,515 - $4,738 Position Type: Employee

This position is a full-time, limited duration position expected to last through 6/30/2027. It is headquartered at HECC's Salem office and is represented by SEIU. The successful candidate may be eligible for in-state hybrid work, consisting of performing duties onsite in a standard office environment and working remotely. This position will be required to be in person in our Salem office 2 days per week.

Why Join Us

The Oregon Higher Education Coordinating Commission (HECC) envisions a future where all people benefit from the economic, civic, and cultural impact of high-quality postsecondary education, training, and workforce development. Come work with a team that values equity, collaboration and empathy within beautiful Salem, Oregon!

• Competitive medical, vision and dental benefits package for the employee and qualified family members.
• Opportunity to participate in a deferred compensation savings program.
• A fabulous retirement program.
• Work-life balance!
• 11 paid holidays per year.
• 3 additional paid "Personal Business Days" per year.
• 8 hours of sick leave accumulated every month.
• Progressive vacation leave accrual, starting at 8 hours per month, with increases every 5 years.
• Hybrid remote work options.

Work at a Glance

• Review and sort general OSAC email boxes.
• Draft and send template responses in consultation with grant and scholarships administrators.
• Provides customer service via phone and email to students, parents, high school staff, college and university staff, and partners related to OSAC application completion, FAFSA and ORSAA completion, portal and transcript assistance, and grant and scholarship eligibility requirements and awarding.
• Follows up on rejected application, missing documents, and transcript uploads, contacts applicants and schools regarding application and transcript issues.
• Send email communications to students regarding application reminders and deadlines, required FAFSA/ORSAA submissions, authorized and not authorized award notifications, and other important program updates.
• Assists students with completion of the OSAC scholarship and grant applications, and ORSAA.
• Evaluate and troubleshoot student issues in the ORSAA and grant application process.
• For a complete list of duties and working conditions, please contact the recruiter for the position description.

What We Need

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR an associate degree in any field; OR an equivalent combination of education and experience

Desired Attributes/Skills

• Demonstrates experience serving and providing customer service for diverse student populations and underserved communities.
• Possess extensive effective communication and interpersonal skills.
• Possess strong organizational skills.
• Have a high degree of flexibility and work demand tolerance.
• Adapt easily and ability to deal with shifting priorities and changing demands.
• Have a high degree of accuracy and attention to detail.
• Be proficient with Microsoft Office, Outlook, Word, and Excel.

If you have these qualities, let us know! It’s how we choose whom to move forward! Equitable Recruiting

Equitable Recruiting

The HECC strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. We encourage you to apply, even if you don't meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of these positions, please feel free to contact us to discuss your application. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background.

The Fine Print

Salary Range: The range listed is the Non-PERS salary range. Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS.

Future Vacancies: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur. This position may become permanent if future funding becomes available.

Criminal Records Check: Employment is contingent on the outcome of a criminal records check which may require fingerprints (FBI). Any history of criminal activity will be reviewed and could result in the withdrawal of an offer or termination of employment.

Veterans: If you are a veteran you may receive preference. A request will be sent to your applicant inbox to submit your veteran’s DD214 form.

Visa Sponsorship: We do not offer Visa sponsorships. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.

HECC is an Equal Opportunity Affficate Action (EEO/AA) Employer Committed to Workforce Diversity Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA). HECC does not discriminate on the basis of disability in admission or access to our programs, services, activities, hiring, and employment practices.