State Grants Support - Hybrid Role with Impact

Oregon Department of Human Services; Salem (OR); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Deferred compensation savings

Retirement plan

Work-life balance

11 paid holidays

Personal business days

Sick leave accrual 8 hrs/month

Vacation accrual increases with years

Hybrid remote work options

Job summary

Higher Education Coordinating Commission in Salem, Oregon seeks a full-time, limited-duration State Grants Support – OS2 to assist with OSAC applications and related processes. The role involves handling inquiries, guiding students and staff, and ensuring timely completion of FAFSA/ORSAA tasks.

The position is hybrid with in-person requirements in Salem 2 days per week, and is represented by SEIU. It jobs through 6/30/2027 with benefits including health, retirement, and paid holidays.

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR an associate degree in any field; OR an equivalent combination of education and experience.

Responsibilities

• Review and sort general OSAC email boxes and draft/template responses in consultation with grant and scholarships administrators.
• Provide customer service via phone and email to students, parents, high school staff, college staff, and partners related to OSAC applications and FAFSA/ORSAA completions.
• Follow up on rejected applications, missing documents, and transcript uploads; contact applicants and schools regarding issues.
• Send email communications about reminders, deadlines, and required submissions; provide guidance on OSAC scholarship/ORSAA completion.
• Assist students with OSAC scholarship and grant applications and ORSAA.
• Evaluate and troubleshoot student issues in the ORSAA and grant application process.

Skills

Customer service

Communication

Organizational skills

Flexibility

Attention to detail

Microsoft Office

Excel

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Higher Education Coordinating Commission in Salem, Oregon seeks a full-time, limited-duration State Grants Support – OS2 to assist with OSAC applications and related processes. The role involves handling inquiries, guiding students and staff, and ensuring timely completion of FAFSA/ORSAA tasks.

The position is hybrid with in-person requirements in Salem 2 days per week, and is represented by SEIU. It jobs through 6/30/2027 with benefits including health, retirement, and paid holidays.