Grants & Student Aid Support Specialist (Hybrid)

State of Oregon; Salem (OR); Hybrid; USD 39,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Deferred compensation

Retirement program

Work-life balance

11 paid holidays

Personal business days

Sick leave accrual

Vacation accrual

Hybrid remote work

Job summary

Higher Education Coordinating Commission, based in Salem, Oregon, invites applications for an Office Specialist 2 in the Office of Student Access and Completion. This full-time, limited-duration role covers OSAC email handling, student support for FAFSA/ORSAA, and application assistance, with in-person Salem office presence 2 days per week and potential in-state hybrid work.

Minimum qualifications include two years of general clerical experience with keyboarding/word processing or an associate

Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.
• OR an associate degree in any field; OR an equivalent combination of education and experience.

Responsibilities

• Review and sort general OSAC email boxes and draft/template responses in consultation with grant and scholarships administrators.
• Provide customer service via phone and email to students, parents, high school staff, college and university staff, and partners related to OSAC application completion, FAFSA and ORSAA, and related assistance.
• Follow up on rejected applications, missing documents, and transcript uploads; contact applicants and schools regarding issues.
• Send email communications to students regarding reminders, deadlines, and required submissions.
• Assist students with completion of OSAC scholarship and grant applications and ORSAA.
• Evaluate and troubleshoot student issues in ORSAA and grant applications.

Skills

keyboarding

word processing

customer service

Education

Associate degree

Tools

Microsoft Office

Job description

Higher Education Coordinating Commission, based in Salem, Oregon, invites applications for an Office Specialist 2 in the Office of Student Access and Completion. This full-time, limited-duration role covers OSAC email handling, student support for FAFSA/ORSAA, and application assistance, with in-person Salem office presence 2 days per week and potential in-state hybrid work.

Minimum qualifications include two years of general clerical experience with keyboarding/word processing or an associate