State Eligibility Manager

Civicworks; Indianapolis (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Civicworks in Indianapolis seeks a State Eligibility Manager to lead the Division of Family Resources, overseeing Medicaid, SNAP, and TANF eligibility operations. The role directs staff, manages caseload distribution, and ensures compliance with federal and state regulations while striving for timely, accurate service.

Responsibilities include recruiting, training, evaluating teams, implementing efficiency strategies, and maintaining quality standards to support clients' access to benefits.

Qualifications

• Valid driver's license required.
• 3+ years of work experience in counseling, social services, education, public administration, or related field
• 1+ year of experience in an administrative, managerial, or supervisory capacity
• Thorough knowledge of benefit processing and state/federal public assistance regulations
• Ability to communicate effectively, delegate work, and provide employee feedback and coaching

Responsibilities

• Supervise staff within the Division of Family Resources.
• Ensure compliance with policies and procedures for administering Medicaid, SNAP, and TANF benefits.
• Manage caseload distribution and implement efficiency strategies.
• Recruit, train, and evaluate employees to maintain quality standards and timely service delivery to clients.

Skills

Communication skills

Leadership / Supervisory experience

Policy & regulations knowledge

Job description

The State Eligibility Manager supervises staff within the Division of Family Resources and ensures compliance with policies and procedures for administering Medicaid, SNAP, and TANF benefits. The role involves managing caseload distribution, implementing efficiency strategies, and recruiting, training, and evaluating employees to maintain quality standards and timely service delivery to clients.

Key qualifications:

• Valid driver's license required
• 3+ years of work experience in counseling, social services, education, public administration, or related field
• 1+ year of experience in an administrative, managerial, or supervisory capacity
• Thorough knowledge of benefit processing and state/federal public assistance regulations
• Ability to communicate effectively, delegate work, and provide employee feedback and coaching