State Eligibility Consultant

Civicworks; Plainfield (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Civicworks in Plainfield, Indiana, is seeking a State Eligibility Consultant to process and review SNAP, Medicaid, and TANF applications, changes, and redeterminations. You will ensure accuracy and compliance with state and federal regulations, conduct eligibility interviews, and help improve the benefits review process.

The role supports families through benefit administration and employment services in a collaborative team environment.

Qualifications

• Thorough knowledge of public assistance policy and procedures.
• Knowledge of federal, state, and local rules for public assistance.
• Experience with computerized eligibility systems.
• Strong interview and communication skills.
• Ability to manage multiple priorities and work independently or in a team.

Responsibilities

• Process and review SNAP, Medicaid, and TANF applications, changes, and redeterminations.
• Ensure accuracy and compliance with state and federal rules.
• Conduct eligibility interviews.
• Support benefit administration and employment services.

Skills

Public policy knowledge

Regulatory knowledge

Eligibility systems

Interviewing

Communication

Multi-tasking

Tools

Eligibility software

Job description

The State Eligibility Consultant processes and reviews applications, changes, and redeterminations for SNAP, Medicaid, and TANF benefits within the Indiana Division of Family Resources. The role ensures accuracy and compliance with state and federal regulations, conducts eligibility interviews, and provides feedback to improve the benefits review process. This position is located in Plainfield, Indiana and contributes to supporting families through benefit administration and employment services.

Key qualifications:

• Thorough knowledge of public assistance policy, practices, and procedures
• Knowledge of federal, state, and local rules and regulations related to public assistance programs
• Working knowledge of computerized eligibility systems
• Ability to identify problems, evaluate alternatives, and implement effective solutions
• Effective interview and communication skills
• Ability to manage multiple priorities and work independently or as part of a team