Public Benefits Eligibility Specialist

State of Indiana; Covington (IN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plan options

Paid leave policies

14- to 180-hour leave benefits

Holidays and educational reimbursement

Parking

Job summary

The State of Indiana is seeking a State Eligibility Consultant to review and process SNAP, Medicaid and TANF cases, ensuring accuracy and regulatory compliance. You will correct records, update case information, and authorize benefits while supporting peer coaching and process improvement within the Division of Family Resources.

The role requires strong knowledge of public assistance programs, effective interviewing, and the ability to travel as needed. A degree is not required.

Qualifications

• Be willing to travel with reasonable accommodation.
• Thorough knowledge of public assistance policy, practices, and procedures.
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to use tact and empathy in dealing with people from varied backgrounds.
• Ability to use discretion in dealing with all clients, and fellow employees’ personal information.
• Demonstrates effective interview and communication skills.
• Ability to be flexible and self-motivated in managing multiple priorities.
• Ability to work independently and as part of a team.
• Ability to perform basic mathematical calculations.

Responsibilities

• Review all eligibility recommendations and information provided by contract staff.
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
• Examine data matches to find inconsistent and unreported data.
• Approve claims referred and calculated by the Contractor.
• Conduct full eligibility interviews for SNAP, TANF and Medicaid applicants.
• Keep current on all changes in rules, regulations, and guidelines regarding the individual benefit programs.

Skills

Public assistance policy knowledge

Federal/state/local rules knowledge

Computerized eligibility systems

Problem solving

Empathy and tact

Discretion with sensitive information

Interview and communication skills

Multitasking / time management

Independent work and teamwork

Basic math skills

Tools

Computerized eligibility systems

Job description

The State of Indiana is seeking a State Eligibility Consultant to review and process SNAP, Medicaid and TANF cases, ensuring accuracy and regulatory compliance. You will correct records, update case information, and authorize benefits while supporting peer coaching and process improvement within the Division of Family Resources.

The role requires strong knowledge of public assistance programs, effective interviewing, and the ability to travel as needed. A degree is not required.