State Child Support Liaison & Billing Specialist

Kalamazoo County; Michigan; Hybrid; USD 36,000 - 52,000; Full time

Job summary

Kalamazoo County is seeking a detail-oriented professional to ensure child support billing is directed correctly, research related court orders, and reconcile accounts with public assistance records.

You will monitor custody changes, review discrepancies, and recall overpayments for the State of Michigan, liaising with court entities to obtain required orders. Federal/state training on confidentiality and customer service is provided.

Qualifications

• 6 months + training beyond High School
• 1 to 3 years of related work experience in public assistance
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.

Responsibilities

• Research neglect, delinquency, probate, and domestic matters to ensure child support accounting is accurate and in accordance with court orders; adjusts accounting and redirects support to the appropriate party.
• Manages daily alerts regarding custody changes, public assistance discrepancies, and possible overpayments to the State of Michigan; facilitates the appropriate accounting work as necessary.
• Research public assistance records to confirm support is being directed to the appropriate party/entity; recalls any child support overpayments to the State of Michigan.
• Interacts and communicates with other court entities and departments to obtain court orders and information necessary for case adjustments.
• Participates in Federal/State mandated training for Confidentiality and Security, Customer Service, and Michigan Child Support Enforcement.
• Performs related work as required.

Job description

Kalamazoo County is seeking a detail-oriented professional to ensure child support billing is directed correctly, research related court orders, and reconcile accounts with public assistance records.

You will monitor custody changes, review discrepancies, and recall overpayments for the State of Michigan, liaising with court entities to obtain required orders. Federal/state training on confidentiality and customer service is provided.