Start-Up Operations Manager, Cross Dock Launch

Exol; Wilmington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Exol is seeking an experienced Operations Manager to own day-to-day execution for high-velocity, automated cross-dock sites during pre-launch, go-live, and stabilization. You will lead large teams of hourly associates, validate WMS/WES functionality, and drive launch KPIs in a fast-paced startup environment.

The role requires coordinating with IT, Supply Chain, and Automation while maintaining safety standards under OSHA and delivering scalable playbooks for repeatable site replication.

Qualifications

• Bachelor’s degree in supply chain, logistics, business, engineering, or equivalent experience.
• Minimum 8 years in 3PL warehouse or distribution center operations, high-volume cross-dock or transshipment.
• Experience with automated warehouses (sortation systems/MHE) and WMS/WES platforms.

Responsibilities

• Operational Capability Testing: Validate systems and processes with SAT and integrated testing.
• Cross-Dock Business Ownership: Serve as the primary ops owner for cross-dock functions during launch.
• Playbook Development: Document lessons learned and standardize processes for future site replication.
• Large-Scale Team Leadership: Direct large teams of hourly associates and frontline leaders to meet throughput targets.
• System Validation: Verify WMS/WES functionality and monitor real-time transactions to troubleshoot bottlenecks.
• Safety Leadership: Enforce OSHA compliance and conduct audits in a fast-moving startup environment.
• Project Management: Manage launch priorities, labor planning, shift balancing, and cross-functional coordination.

Education

Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience

Tools

WMS/WES platforms

RF scanning

Job description

Who we areMore efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.What we needExol is seeking an experienced Operations Manager to own day-to-day execution for high-velocity, automated cross-dock sites during pre-launch, go-live, and stabilization. As the primary operational owner, you will ensure integrated capability testing and systems meet rigorous 3PL demands.We require a manager with deep experience in high-volume transshipment and 3PL operations who can manage large-scale teams while project managing their business unit. You must be adept at translating complex sorting automation and flow-through workflows into repeatable launch playbooks that drive network scalability.What we doExol* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.*Exol is an independently managed joint venture between Symbotic and Softbank.What you’ll doOperational Capability Testing: Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate systems and processes meet requirements.Cross-Dock Business Ownership: Serve as the primary operational owner for cross-dock warehouse functions during launch, managing high-velocity workflows from inbound receiving to outbound loading.Playbook Development: Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.Large-Scale Team Leadership: Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve throughput targets.System Validation: Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot flow-through bottlenecks and ensure data integrity.Safety Leadership: Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.Project Management: Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and AutomationWhat you’ll needBachelor’s degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.Minimum 8 years of experience in 3PL warehouse or distribution center operations, specifically in high-volume cross-dock or transshipment environments.Advanced exposure to automated warehouse environments (sortation systems/MHE) and direct experience with WMS/WES platforms and RF scanning.Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.Demonstrated ability to drive launch-critical KPIs, including throughput, dock-to-stock/dock-to-dock timing, and cost-per-unit.Strong ability to respond quickly to operational constraints and implement corrective actions in real time.PreferredProject Management: Proven experience project managing business units through ramp-up or peak environments.Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated systems.Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.Our environmentUp to 80% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.#LI-JH4#LI-RemoteAbout ExolExol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.