Senior Manager, Reliability Engineering

Exol; Wilmington (MA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Exol is seeking a Senior Manager, Reliability Engineering to establish and scale a reliability-driven maintenance and asset performance program across its automated warehouse operations.

The role drives uptime, safety, and cost control through enterprise standards, data-driven maintenance, and cross-functional collaboration with IT, Safety, Finance, and Operations.

Responsibilities

• Own and scale the reliability strategy for automated fulfillment and material handling operations.
• Establish enterprise reliability standards across sites and set performance expectations.
• Identify critical assets and failure risks; lead root cause analysis and permanent fixes.
• Design risk-based maintenance approaches aligned to asset criticality and business impact.
• Partner with Automation and Engineering teams to influence system design for long term reliability.
• Define reliability data standards, KPIs, and reporting within CMMS and related systems.
• Analyze downtime, performance trends, and cost drivers to support staffing, capital, and vendor decisions.
• Support new site launches by ensuring reliability readiness and clean handoff to operations.
• Standardize learnings for repeatable, predictable deployments at scale.
• Lead OEM and vendor partnerships with governance and escalation management.
• Collaborate across Operations, IT, Safety, Finance, and Supply Chain to align priorities.
• Communicate risks, trends, and improvement opportunities clearly to senior leadership.

Job description

Who we areMore efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.What we needExol is seeking a Senior Manager, Reliability Engineering who will be responsible for establishing and scaling a reliability-driven maintenance and asset performance program across Exol’s highly automated warehouse operations. This role ensures that equipment, automation, and infrastructure are designed, maintained, and operated to deliver predictable uptime, safety, and cost control especially during startup, ramp-up, and network expansion.This role operates centrally, with direct influence across sites, and serves as the enterprise owner of reliability strategy.What we doExol is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.Exol is an independently managed joint venture between Symbotic and Softbank. What you’ll doOwn and scale the reliability strategy for automated fulfillment and material handling operations.Establish enterprise reliability standards and performance expectations across sites.Identify critical assets and failure risks impacting throughput, safety, and cost, lead root cause analysis and permanent fixes.Design risk-based maintenance approaches aligned to business impact and asset criticality.Partner with Automation and Engineering teams to influence system design for long term reliability.Define reliability data standards, KPIs, and reporting within CMMS and related systems.Analyze downtime, performance trends, and cost drivers to support staffing, capital, and vendor decisions.Support new site launches by ensuring reliability readiness, documentation, and clean handoff to operations.Standardize learnings to enable repeatable, predictable site deployments at scale.Lead OEM and vendor partnerships, including performance governance and escalation management.Collaborate cross-functionally with Operations, IT, Safety, Finance, and Supply Chain to align reliability priorities.Communicate risks, trends, and improvement opportunities clearly to senior leadership.What we needBachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Reliability, or related field) or equivalent experience required.Minimum 12 years of experience in reliability engineering, maintenance engineering, or asset performance roles.Experience supporting automated or highly mechanized environments such as robotics, AS/RS, conveyors, AGVs, or automated material handling systems.Proven experience influencing multi-site operations or enterprise programs preferred.Startup, ramp up, or greenfield launch experience strongly preferred.Strong understanding of reliability principles, asset lifecycle management, and failure analysis.Demonstrated ability to translate technical issues into business risk and financial impact.Experience working with CMMS platforms and performance reporting tools.Strong analytical, problem-solving, and decision-making skills.Ability to lead through influence rather than direct authority.Clear, concise communication skills suitable for executive audiences.Physical & Environment RequirementsAbility to work in active warehouse and automation environments, including multi-level structures and elevated platforms.Must be able to comply with all safety requirements, including PPE, LOTO, and fall protection standards.Extended onsite presence may be required during critical launches or stabilization periods.Our Environment Up to 60% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.#LI-JH4#LI-RemoteAbout ExolExol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.