Warehouse Operations Manager - D2C

Exol; Perris (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

Exol in Perris, CA is seeking a Warehouse Operations Manager to lead D2C fulfillment in our automated Perris facility. You will manage fast-paced e-commerce workflows, coach supervisors, and drive safety and continuous improvement to hit key KPIs.

Responsibilities include coordinating unit picking, packing, shipping, and reverse logistics; optimizing throughput; and partnering with technology teams to maintain high automation uptime. A strong Lean mindset and data-driven leadership are essential.

Qualifications

• 8+ years leading high-volume D2C/e-commerce fulfilment operations.
• Experience with automated systems (AMR, ASRS) is highly preferred.
• Strong data-driven problem solving and KPI tracking.

Responsibilities

• Oversee Perris, CA warehouse receiving, packing, outbound and reverse logistics.
• Lead supervisors and shifts, enforce safety and lean improvements.
• Drive OTIF, accuracy, and CPU while maximizing automation uptime.
• Partner with tech teams to integrate robotics and AI tools.

Skills

Operations leadership

Team coaching

Lean/Kaizen

Data-driven decisions

Tools

WMS/WES

AMR

ASRS

Job description

## Warehouse Operations Manager - D2CApply: USA Jackson, GA: Full time: Posted Yesterday: R7847**Who we are**More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.**What we need**As the **Warehouse** **Operations Manager**, you will lead direct-to-consumer (D2C) fulfillment operations at our automated **Perris, CA** warehouse. Reporting to the Director of Operations, you will lead high-performing teams, manage fast-paced e-commerce workflows, drive safety and continuous improvement, and maximize automation uptime. Your goal: hit key e-commerce KPIs, control costs, and deliver an exceptional customer unboxing experience.**What we do****Exol**\\* is pioneering warehousing-as-a-service through automated, tech-driven supply chain solutions. We specialize in high-speed unit-level picking, automated storage, and seamless parcel distribution for leading D2C and omnichannel brands.*\\*Exol is an independently managed joint venture between Symbotic and SoftBank.***What you’ll do*** Oversee daily receiving, high-velocity unit picking, packing, kitting, parcel outbound, and reverse logistics in Perris.* Direct, coach, and retain supervisors and leads across multiple shifts; build a high-engagement safety culture aligned with Cal/OSHA standards.* Deliver on Order Cycle Time, On-Time In-Full (OTIF), Pick/Pack Accuracy, Inventory Accuracy, and Cost Per Unit (CPU).* Partner with technology teams to integrate robotics/AI tools, resolve bottlenecks, and maintain high automation availability.* Manage dynamic staffing schedules, overtime, and flexible labor models to handle daily volume spikes and peak seasonal demands (Q4/Cyber Week).* Apply Lean/Kaizen practices to streamline pick paths, minimize waste, and elevate the customer unboxing experience.* Manage labor costs, consumables, and site operational expenses while ensuring full regulatory and company compliance.* Present throughput, carrier performance, and KPI dashboards to senior leadership.**What you’ll need*** Minimum 8 years of operations leadership experience in high-volume D2C/e-commerce fulfillment centers; strong preference for experience with automated systems (AMR, GTP, ASRS).* Proven ability to coach, mentor, and scale large teams (100+ associates) across multiple shifts and peak seasons.* Solid background in e-commerce fulfillment metrics, WMS/WES software, parcel carrier management, and data-driven problem solving.* Continuous improvement (Lean/Kaizen) mindset with a relentless commitment to customer satisfaction and operational speed.* Strong interpersonal and analytical skills, with the ability to translate data into action and communicate effectively across all levels of the organization.**Our Environment*** On-site in our Perris, CA warehouse facility (floor-focused with administrative responsibilities).* Ability to work variable shifts (days, nights, weekends) as operational and peak demands require.* Up to 10% travel for network visits or customer meetings. Valid driver’s license required.