Star Club Representative-2nd shift

North Star Mohican Casino Resort; Northern (KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

North Star Mohican Casino Resort is seeking a StarClubRepresentative to handle rewards program inquiries, process guest transactions, and maintain member records with a focus on personalized service. The role requires flexibility for 2nd and 3rd shifts and weekend work.

The position offers non-negotiable hourly pay and entails compliance with casino policies and licensing requirements. Prior guest service or hospitality experience is preferred and Microsoft Office proficiency is expected.

Qualifications

• High School Diploma or GED required.
• 1 year of guest service, gaming, or hospitality preferred.
• Proficient in Microsoft Office; strong customer relations skills.

Responsibilities

• Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
• Process guest transactions at the rewards club or on the gaming floor in a professional manner.
• Maintain accurate member information in the system and build relationships with guests through personalized service.

Skills

Guest service

Customer relations

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Casino management systems

Job description

Position :StarClubRepresentative Hourly: $17.25– Non-negotiable Location :Gaming Division Reportsto : Star Club Lead Supervisor

*Shift Differential: 2nd shift +$1.00/hour, 3rd shift +$2.00/hour. Weekend shift differential is $3.00/hour*

Responsibilities :

• Address inquiries and resolve issues related to the rewards program, including club tier status, promotional offers, point redemptions, and bus group enrollment.
• Accurately process guest transactions at the rewards club or on the gaming floor in a professional manner.
• Maintain accurate and up-to-date records of member information in the system.
• Build strong relationships with casino guests through personalized service and attentive support.
• Ensure compliance with all relevant regulations and standards related to the rewards program.
• Provide excellent service to loyalty program members, addressing their inquiries and concerns.
• Actively recruit new members for the rewards program by communicating the benefits and advantages.
• Assist in planning and executing promotional events to encourage guest participation and engagement.
• Adhere to all established rules, regulations, procedures, and policies of North Star Mohican Casino Resort and the Marketing Department.
• Comply with the Casino’s Drug and Alcohol-Free Workplace Policy during employment.
• Maintain compliance with all workplace policies, procedures, ordinances, laws, and other communicated expectations, including the Employment Manual, Gaming Ordinance, State Gaming Compact, Tribal Internal Controls, and departmental procedures.
• Note that the above responsibilities are not an exhaustive list but represent the general duties associated with this position. Responsibilities may change based on organizational needs or at the discretion of the department manager.

Qualifications & Education :

• High School Diploma or GED required.
• One (1) year of relevant experience in guest service, gaming, or hospitality preferred.
• Proficient in Microsoft Office Suite and personal computers, with excellent communication and customer relations skills. Experience with casino management systems is a plus.
• Ability to obtain and maintain a Mohican Nation Gaming License, including passing a Criminal Investigation Background Check (CIB) and pre-employment screenings.
• Flexibility to work weekends, nights, and holidays.

Work Conditions :

• Frequent walking, sitting, and use of hands; occasional standing, stooping, kneeling, crouching, and lifting up to 25 pounds.
• Required vision includes close vision, distance vision, color vision, peripheral vision, and depth perception. Frequent hand movements are necessary.
• Work is performed in an office or casino setting with moderate to high noise levels. The environment is non-smoking and dust, and noise levels depend upon area/location.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.