Player Development Manager

North Star Mohican Casino Resort; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

North Star Mohican Casino Resort is seeking a Player Development Manager to lead strategy for player programs and VIP services. You will collaborate with Marketing and other departments to enhance customer satisfaction, supervise staff, and manage budgets while ensuring compliance with gaming regulations.

The role requires a marketing/communications/business background, 3+ years in player development or hospitality within gaming, and the ability to obtain a Mohican Nation Gaming License.

Qualifications

• Bachelor’s degree or five years of relevant experience in marketing, hospitality, or gaming.
• Five or more years in player development, marketing, or hospitality/customer service in a gaming environment.
• Must be able to obtain Mohican Nation Gaming License and pass background checks.
• Strong communication, analytical, administrative, and customer-relations abilities.

Responsibilities

• Develop and execute short-term and long-term player development plans.
• Collaborate with marketing and other departments to improve player development results and satisfaction.
• Adhere to casino policies and attend required trainings and meetings.
• Supervise and motivate staff, ensuring adequate resources for duties.
• Evaluate activities, set performance metrics, and pursue improvements.
• Develop and maintain programs for complimentary services and manage VIP relations.
• Forecast and manage VIP packages and direct mail criteria.
• Develop and monitor the budget for player development areas.
• Provide ongoing reports to management and recommend improvements.

Skills

Microsoft Office

Analytical skills

Organizational skills

Communication

Customer relations

Education

Bachelor’s degree in Marketing/Communications/Business/Hospitality

Tools

Microsoft Office Suite

Job description

Position : Player Development Manager Salary : Salaried/Negotiable Location : Gaming Division Reports to: Director of Marketing

**1st posting for Stockbridge-Munsee Enrolled Tribal Members 09/25/2026 - 09/30/2026**

Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Responsibilities:

• Strategic Planning: Develop and execute short-term and long-term player development plans.
• Collaboration: Work closely with marketing and other departments to achieve positive results in player development, including implementing tracking systems for service quality and customer satisfaction.
• Compliance: Adhere to all casino policies, procedures, and regulations. Attending required training and meetings.
• Staff Management: Supervise and motivate player development staff, ensuring they are equipped with the resources needed to perform their duties effectively.
• Performance Assessment: Evaluate player development activities, set performance measures, and continuously seek improvements.
• Customer Relations: Develop and maintain programs for complimentary services, manage customer complaints, and maintain a log of complimentary items.
• VIP Services: Forecast and manage VIP packages, develop criteria for direct mailings, and cultivate relationships with high-value guests.
• Budget Management: Collaborate with management to develop and monitor the budget for player development areas.
• Reporting: Provide ongoing reports to management and make recommendations for improvements.

Qualifications & Education:

• Bachelor’s degree in marketing, Communications, Business, Hospitality, or a closely related field, or a combination of five (5) years of relevant experience.
• Minimum of three (3) years in player development, marketing, or hospitality/customer service in a gaming environment. Previous experience in accounting principles and financial statement analysis required.
• Proficiency with Microsoft Office Suite and personal computers, strong organizational and analytical skills, excellent communication, and customer relations abilities.
• Ability to obtain and maintain a Mohican Nation Gaming License. Must pass a Criminal Investigation Background Check (CIB) and pre-employment drug and health screenings.
• Must be able to work weekends, nights, and holidays.

Work Conditions:

• Physical Activity: Frequent walking, sitting, and use of hands. Occasionally standing, stooping, kneeling, crouching, and lifting to 25 pounds.
• Vision and Dexterity: Close vision, distance vision, color vision, peripheral vision, and depth perception required. Frequent hand movements.
• Environment: Work performed in an office or casino setting, with moderate to high noise levels. Non-smoking and dust-free environment.

Disclaimer : The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.