Staffing & Utilization Operations Lead

CFGI; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CFGI is seeking a Resource Management Manager to run the day-to-day staffing engine, manage the Retain platform, and standardize scheduling across locations. The role partners with IT, Operations, Onboarding, Learning & Development, Recruiting, and regional leadership to forecast demand and deploy resources effectively.

The candidate will own staffing workflows, drive capacity insights, and support leadership with executive-level workforce metrics and governance.

Qualifications

• 3–7 years of experience in resource management, staffing operations, scheduling, or workforce planning.
• Hands-on administration of a staffing or scheduling platform.

Responsibilities

• Owns staffing platform (Retain) administration, access, roles, and permissions across the employee lifecycle.
• Runs intake and matching of staffing requests to resources across departments and locations; collaborates with Practice Leads and recruiting.
• Monitors utilization, bench time, deployment rates, and prepares regular workforce metrics reporting.

Skills

Resource management

Staffing operations

Scheduling

Forecasting

Data reporting

Cross-functional coordination

Process governance

Job description

CFGI is seeking a Resource Management Manager to run the day-to-day staffing engine, manage the Retain platform, and standardize scheduling across locations. The role partners with IT, Operations, Onboarding, Learning & Development, Recruiting, and regional leadership to forecast demand and deploy resources effectively.

The candidate will own staffing workflows, drive capacity insights, and support leadership with executive-level workforce metrics and governance.