Staffing Supervisor

BeInBA; Broken Arrow, Northern (OK, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Elara Caring in Broken Arrow, OK is seeking a Staffing Supervisor to lead scheduling, dispatching, and care coordination for personal care services. This role emphasizes timely coverage, continuity of care, and compliant operations.

The ideal candidate will be highly organized, communicate effectively with clients and caregivers, and support field staff in a fast-paced environment. This is a full-time onsite position with opportunities for team leadership and process improvements.

Qualifications

• 2+ years in staffing, scheduling, dispatching, or care coordination.
• Ability to manage high-volume schedules in a fast-paced environment.
• Proficiency with scheduling software or workforce management systems.

Responsibilities

• Oversee daily and long-term personal care staff schedules to ensure coverage across all client assignments.
• Manage real-time dispatching to address call-offs, emergencies, and last-minute schedule changes; ensure prompt restaffing of missed caregiver visits.
• Coordinate care services to ensure continuity and consistency for clients.
• Maintain accurate scheduling records and ensure compliance with Oklahoma regulations.
• Monitor staffing metrics, overtime, and coverage trends; identify opportunities to improve scheduling workflows.

Skills

Staff scheduling

Dispatching

Care coordination

High-volume scheduling

Communication

Time management

Tools

Scheduling software

EVV systems

Timekeeping systems

Job description

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Staffing Supervisor

Location: Broken Arrow or Sallisaw, OK
Job Type: Full-Time

We are seeking an experienced Staffing Supervisor to lead day-to-day scheduling, dispatching, and care coordination of personal care services in a fast-paced service environment. This role is critical to ensuring timely coverage, continuity of care, and high client satisfaction while supporting field staff and maintaining compliance with Oklahoma regulations.

The ideal candidate is highly organized, solutions-oriented, and comfortable managing real-time staffing challenges while coordinating closely with caregivers, clients, and internal leadership.

Key Responsibilities

Scheduling & Dispatching

• Oversee daily, weekly, and long-term personal care staff schedules to ensure adequate coverage across all client assignments
• Manage real-time dispatching to address call-offs, emergencies, and last-minute schedule changes; ensures prompt restaffing of missed caregiver visits
• Optimize staffing efficiency while balancing employee availability, skills, and client needs
• Serve as the primary point of contact for urgent scheduling and coverage issues

Care Coordination

• Coordinate care services to ensure continuity and consistency for clients
• Communicate effectively with clients, families, and caregivers regarding schedules, changes, and service expectations
• Support care plan implementation by aligning staffing with authorized services and client preferences
• Escalate and resolve care-related issues in collaboration with clinical or management teams

Team Leadership & Support

• Supervise and support scheduling and staffing coordinators, if applicable
• Provide guidance to caregivers on scheduling procedures, timekeeping, and attendance expectations
• Promote accountability, professionalism, and timely communication across the team

Compliance & Documentation

• Maintain accurate scheduling records, service logs, and staffing documentation
• Ensure staffing practices align with Oklahoma regulations, authorization requirements, and company policies
• Support EVV compliance, payroll accuracy, and audit readiness as needed

Performance & Process Improvement

• Monitor staffing metrics, overtime, and coverage trends
• Identify opportunities to improve scheduling workflows, response times, and care coordination processes
• Partner with leadership to support operational goals and service quality initiatives

Required

• 2+ years of experience in staffing, scheduling, dispatching, or care coordination
• Strong ability to manage high-volume schedules in a fast-paced environment
• Excellent communication, problem-solving, and time-management skills
• Proficiency with scheduling software, workforce management systems, or similar tools
• Ability to handle urgent staffing situations calmly and effectively

Preferred

• Experience in sales, home care, healthcare, human services, or field-based staffing
• Familiarity with Oklahoma healthcare or human services regulations
• Prior supervisory or lead experience
• EVV, payroll, or timekeeping system experience

#ElaraGA

Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail].

• Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits

EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.