Staffing Supervisor

Elara Caring; Mount Vernon (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement for full-time/CE

401(K) with employer match

Paid time off and holidays

Insurance plans

Job summary

Elara Caring is seeking a Staffing Supervisor in Texas to lead daily scheduling and dispatch hundreds of caregiver appointments, ensuring client needs are met and care plans are followed.

You will oversee scheduling operations, coordinate with HR and field teams, and maintain documentation to uphold policy compliance. Strong communication, organization, and ability to manage on-call coverage are required for success.

Qualifications

• Education: 60 college credit hours or 2+ years of supervisory experience in healthcare or service.
• Experience: Minimum 2 years in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.

Responsibilities

• Lead daily scheduling and dispatching across hundreds of caregiver appointments.
• Handle last-minute schedule changes and emergency coverage with professionalism.
• Monitor caregiver availability and balance workloads in line with policy.
• Collaborate with field operations, HR, and recruiting to identify staffing trends.
• Train and mentor dispatch staff and communicate schedule updates clearly.
• Maintain accurate documentation and ensure compliance with company policies and state regulations.
• Perform other duties as assigned.

Skills

Multitasking

Organization

Time management

Communication

Education

60 college credit hours or 2+ years supervisory experience in healthcare or service environment

Tools

Scheduling software

Job description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Supervisor. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Supervisor with commitment and compassion. Are you one of them?

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement

As Staffing Supervisor, you'll contribute to our success in the following ways:

• Lead daily scheduling and dispatching: Coordinate hundreds of caregiver appointments with precision, ensuring client needs are met and care plans are followed.
• Manage change and prioritize quickly: Handle last-minute schedule updates, cancellations, and emergency coverage with professionalism and efficiency.
• Optimize staffing operations: Track caregiver availability, balance workloads, and ensure schedules comply with company policies and state regulations.
• Collaborate for success: Work closely with field operations, HR, and recruiting teams to identify staffing trends, fill coverage gaps, and support retention efforts.
• Guide and support your team: Train and mentor dispatch staff and communicate clearly with caregivers about schedule updates or concerns.
• Maintain operational excellence: Accurately document scheduling actions, maintain compliance, and uphold Elara Caring's mission and values in all activities.
• Performs other duties/projects as assigned.

What is Required?

• Education: 60 college credit hours or 2+ years of supervisory experience in a healthcare or service environment required.
• Experience: Minimum 2 years in staffing, scheduling, or dispatching, preferably in home care, healthcare, transportation, or call center operations.

Skills:

• Strong multitasking, organizational, and time management abilities
• Proficiency with scheduling software or workforce management systems
• Excellent communication across phone, text, and digital platforms
• Ability to manage 300+ schedules or service calls daily with accuracy
• Knowledge of Medicaid and home care benefits preferred

Other Requirements:

• Reliable Transportation to perform job duties
• Willingness to participate in occasional weekend or holiday on-call rotations

You will report to the Staffing Manager/Staffing Operations.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.