Staffing Representative

Sales Match; Charlotte (NC); Remote; USD 47,000 - 64,000; Full time

Benefits offered by this job

Fully remote work from home

Structured onboarding and training oni

Job summary

Sales Match is seeking a Staffing Representative to join a remote team. You will liaise with candidates, recruiters, and hiring contacts to keep the process clear and organized. The role centers on answering inquiries, sharing recruiter-approved information, and maintaining candidate activity and notes.

This position requires a 40-hour week with flexible days and shifts. You will participate in onboarding, use iCIMS and Google Calendar, and collaborate daily with the staffing team to ensure

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in staffing, recruiting support, customer communication, or administrative support preferred.
• Familiarity with iCIMS and Google Calendar preferred.
• Authorization to work in the United States.
• A reliable computer, high-speed internet, and quiet private workspace.

Responsibilities

• Review incoming candidate emails, calls, and recruiting queue items; identify the question, opening, and next action.
• Explain available positions with recruiter-approved details, without making promises.
• Check candidate contact information, interests, and availability against profiles, seek clarification if missing.
• Record communications and status in an applicant-tracking system for clear handoffs.
• Relay candidate questions to the assigned recruiter instead of deciding hiring details.

Skills

Communication skills

Education

High school diploma or equivalent

Job description

Job Title: Staffing Representative

Monthly Pay: $4,220 - $5,731 USD per month

Summary:

This role sits within a staffing team guided by a recruiting team lead and works closely with recruiters and hiring contacts. The Staffing Representative communicates with candidates about open positions, interview arrangements, and next steps so the recruiting process stays clear and organized. Daily work centers on answering candidate inquiries, sharing recruiter-approved information, and keeping candidate activity current for the team. This is a fully remote position offering work from home in North Carolina, United States. Clear handoffs help recruiters make informed decisions while candidates understand what to expect throughout their search. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming candidate emails, calls, and assigned recruiting queue items, identifying the question, relevant opening, and appropriate next action before responding.
• Explain available positions using recruiter-approved details about responsibilities, stated requirements, hiring stages, and interview expectations without making placement promises.
• Check candidate contact information, position interests, and stated availability against existing profiles, asking for clarification when information is incomplete or inconsistent.
• Record candidate communications, status updates, and next steps in an applicant-tracking system such as iCIMS, keeping entries clear for recruiter handoffs.
• Relay candidate questions about job requirements or selection decisions to the assigned recruiter rather than interpreting requirements or making hiring decisions independently.
• Confirm interview availability with candidates and recruiters using a scheduling and calendar tool such as Google Calendar, checking invitations for accurate details.
• Send interview confirmations and preparation information, explaining the meeting format, expected participants by role, and how candidates can report scheduling problems.
• Follow up on unanswered messages, missed interviews, and pending availability requests according to team procedures, updating recruiters when progress is delayed.
• Communicate recruiter-provided status updates to candidates and route unresolved concerns or conflicting instructions to the recruiting team lead for guidance.
• Maintain quality through accurate candidate information, timely responses, complete communication notes, reliable follow-up, and clear handoffs when an inquiry is resolved.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience in staffing, recruiting support, customer communication, or administrative support preferred.
• Basic understanding of how staffing teams connect candidates with openings and coordinate recruiter conversations through successive hiring stages.
• Ability to learn candidate profile updates and activity tracking in an applicant-tracking system such as iCIMS using established team instructions.
• Familiarity with interview invitations and availability checks in a scheduling and calendar tool such as Google Calendar preferred.
• Clear, courteous written and verbal communication, including explaining next steps and accurately relaying candidate questions to recruiters.
• Careful handling of candidate information, sound judgment about sharing details, and willingness to ask for guidance before responding to unfamiliar requests.
• A reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in a desk-based staffing role, with daily collaboration through established team communication channels.
• Structured onboarding and training on an applicant-tracking system such as iCIMS and a scheduling and calendar tool such as Google Calendar.
• Regular check-ins with the recruiting team lead to review questions, discuss candidate interactions, and receive practical feedback.
• Opportunities to build recruiting coordination, candidate communication, interview scheduling, and accurate activity tracking skills through everyday staffing work.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.