Staffing Program Manager - Client Success & Growth

Surge Staffing

Bellevue (OH)

On-site

USD 55,000 - 75,000

Full time

2 days ago

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Job summary

Surge Staffing is seeking a Program Manager to effectively meet temporary help and training needs for a major client in the United States. The role emphasizes matching temporaries to customer requirements and developing strong client relationships to drive service excellence.

The position includes supervising Workforce Staffing Specialists, delivering high-quality service, and handling administrative duties to ensure profitable, timely placements and overall program success.

Qualifications

High School diploma required; Bachelor's degree or equivalent business experience preferred.
Successful prior experience as a Branch Supervisor or Manager preferred.
Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.

Responsibilities

Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements.
Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered.
Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service.
Implement custom orientation program for temporaries which incorporates customer's policies.
Supervise customer development activities to create and maintain a strong business relationship with the client.
Make Skill sourcing sales calls to acquire new business within customer.
Present e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities.
Conduct regular meetings with the client to ensure strong communication.
Monitor and address personnel issues and concerns quickly and effectively.
Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues.
Reconcile invoices to ensure accuracy in preparation for final approval and payment processing.
Monitor and maintain profitability of the client account.
Complete and maintain company reports to log individual and client location sales/service activity.
Schedule, check-in and provide pre-assignment orientation to all temporary employees.
Monitor temporary employee attendance and performance, coach and counsel as needed.
Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction.
Implement company award programs to recognize the good performance of temporaries.
Answer telephone to provide desired information for customers and temporaries.
Maintain customer and temporary employee records to ensure completeness and accuracy.
Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary.
Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary.
Produce requested management reports
Follow company policies and procedures for all staffing and customer activity
All other duties that may arise to ensure the successful operation of the company