Onsite Manager

Surge Staffing; Wheeling (WV); On-site; USD 42,000 - 66,000; Full time

Job summary

Surge Staffing is seeking an On-Site Manager to support a major client by aligning temporary staff skills with client needs and delivering high-quality service. This role requires fluent Spanish and English, strong supervisory experience, and solid administrative abilities, including handling invoices, background checks, and ensuring compliance with I-9 and E-Verify processes.

The On-Site Manager may supervise On-site Staffing Specialists and will contribute to customer retention through

Qualifications

• High School diploma required.
• Proven leadership in a previous managerial role.
• Exceptional customer service and ability to build partnerships.
• 1–2 years in supervision or 3–5 years in customer service.
• Strong communication and customer service skills.
• Administrative skills and experience with background checks, I-9, and E-Verify.
• Proficiency in Word, Excel, PowerPoint, Outlook and Internet.

Responsibilities

• Match temporaries' skills to customer needs to deliver high-quality service.
• Develop and retain business by providing outstanding customer service.
• Perform a variety of administrative tasks supporting quality service and performance.
• May supervise one or more On-site Staffing Specialists.
• Monitor attendance of employees.
• Process and assist with Workers' Compensation claims.
• Reconcile invoices from all vendors.
• Other duties as assigned.

Skills

Leadership experience

Customer service

Communication

Administrative skills

Background checks / I-9 / E-Verify

Microsoft Office suite

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The On-Site Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs

2) develops and retains business by providing outstanding customer service

3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Must be able to speak, read, and write in fluent Spanish and English
• Effectively meeting the temporary help and/or training needs of a major SURGE Client
• Delivers high quality service to the customer and temporary employees
• Develops and retains business by providing outstanding customer service
• Performs a variety of administrative tasks
• Monitor attendance of employees
• Process and assist with Workers Compensation claims
• Reconcile invoices from all vendors
• Other duties as assigned

QUALIFICATIONS AND SKILLS

• High School diploma required
• Proven leadership/success in a previous managerial role
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.