Service Desk Technician

Central Hudson Gas & Electric Corp; City of Poughkeepsie, Northern (NY, KY); Hybrid; USD 54,000 - 102,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 1:

Life and Travel Insurance

Tuition Assistance

Wellness Reimbursement Program

Paid Holidays and Vacation

Job summary

Central Hudson Gas & Electric Corp in Poughkeepsie seeks a Service Desk Technician to support end-user computing environments and enterprise apps. You will manage devices across Windows, iOS, and VDI, troubleshoot incidents, and coordinate with I&O to maintain service levels.

The role emphasizes strong customer service, documentation, and ownership. Travel to district sites and lifting up to 35 lbs may be required; a valid license is needed. Benefits included with competitive pay.

Qualifications

• Associates degree or equivalent with 2+ years experience accepted.
• Experience supporting Windows, mobile devices, and enterprise apps.
• Proficiency with Microsoft Office.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to travel to district locations and lift up to 35 lbs.

Responsibilities

• Serve as main contact for end-user endpoint issues via ITSM.
• Troubleshoot hardware/software problems and document findings.
• Administer devices enrolled in Intune; ensure compliance and config.
• Support Azure Virtual Desktop session host and connectivity.
• Provide BYOD guidance and secure access per policies.
• Manage endpoints across Windows, iOS, VDI, printers, and peripherals.
• Coordinate incidents with I&O and meet SLAs; update KB.

Skills

Customer service

Communication

Independent work

Ownership

Adaptability

Education

Associate’s degree in Computer Science/IT/STEM/related field

High School Diploma or Equivalency + 2+ years experience

Bachelor’s degree (preferred)

CompTIA A+ certification (preferred)

Tools

Intune

Azure Virtual Desktop

MDM / Mobile Application Management

Windows 11

Microsoft 365

Apple iPhone/iPad

Job description

## Service Desk TechnicianApply: Poughkeepsie: Full time: Posted 3 Days Ago: R2159**Benefits:*** Competitive compensation* Medical, Dental, and Vision insurance* 401(k) Retirement Savings Plan with substantial company match* Life and Travel Insurance* Tuition Assistance* Wellness Reimbursement Program* Paid Holidays and Vacation **What is a Service Desk Technician?**The Service Desk Technician is a frontline technical specialist responsible for supporting, managing, and optimizing all end-user computing environments. As a key member of the Service Desk, this role delivers hands-on endpoint engineering, device management, and customer-focused technology support across multiple channels. The Service Desk Technician ensures reliable operation of laptops, desktops, mobile devices, virtual desktops, and enterprise applications while partnering closely with Infrastructure & Operations to maintain a secure, modern, and efficient endpoint ecosystem. **What does a Service Desk Technician do?*** **Primary Technology Support** — Act as the main point of contact for end‐user endpoint issues, incidents, and service requests through the ITSM platform.* **Endpoint Troubleshooting** — Perform initial triage, diagnose hardware/software issues, document findings, and escalate when appropriate.* **Intune Endpoint Management** — Administer, support, and troubleshoot devices enrolled in Microsoft Intune, including compliance policies, configuration profiles, application deployment, and conditional access.* **Azure VDI Support** — Support Azure Virtual Desktop (AVD) environments, including session host troubleshooting, user connectivity issues, profile management, and performance monitoring.* **BYOD Support** — Provide guidance and support for Bring‐Your‐Own‐Device users, ensuring secure access, proper enrollment, and adherence to organizational policies.* **MDM & Mobile Application Services** — Manage mobile devices through MDM platforms, support enterprise mobile applications, and assist with enrollment, configuration, and security compliance.* **Device Deployment & Management** — Configure, deploy, and support Windows, iOS, VDI, printers, peripherals, and mobile devices.* **Incident Coordination** — Support major incidents by collaborating with I&O teams, ensuring timely updates and adherence to SLAs.* **Knowledge Base Maintenance** — Create and update technical documentation, troubleshooting guides, and standard operating procedures.* **Technical Proficiency** — Maintain up‐to‐date knowledge of supported technologies, business applications, and endpoint management tools.* **Process Compliance** — Follow established IT processes, policies, and performance standards.* **Continuous Improvement** — Contribute to automation, optimization, and technology improvement initiatives.* **Professional Development** — Pursue ongoing learning and skill development.* **Team Collaboration** — Demonstrate integrity, teamwork, and strong communication while supporting organizational values.* **On**‐**Call Participation** — Participate in 24/7 on‐call rotations, staggered shifts, and emergency response efforts as needed.* **Perform additional duties as assigned** - Central Hudson’s environment is continuously evolving; individual skills and contributions must reflect these changes.* Provides support for storm restoration efforts. **What does it take to be a Service Desk Technician?****Required:*** Associate’s degree in Computer Science, Information Technology, STEM, Business or a relevant field of study. In lieu of an associate’s degree, a High School Diploma or Equivalency degree and 2+ years relevant experience will be considered* Experience supporting Windows, mobile devices, and enterprise applications* Proficiency with Microsoft Office* Strong written and verbal communication skills* Excellent customer service and interpersonal abilities* Ability to adapt to changing technologies and priorities* Self-motivated, proactive, and able to work independently* Strong sense of ownership and accountability* Ability to travel to district locations as needed and perform additional duties as assigned* Ability to lift up to 35 lbs* Valid driver’s license **Preferred:*** Bachelor’s degree in a related field* CompTIA A+ certification* Experience with Windows 11, Microsoft 365, Apple devices (iPhone/iPad)* Experience with Intune, Azure Virtual Desktop, MDM platforms, and mobile application managementApplications will be accepted until **October 13, 2026.** This position has a career path which allows for advancement opportunities within the Service Desk Technician job series. The title and level are commensurate with experience. Pay Range: $53,700-$102,200