Staffing Coordinator/Office Manager

Grace Health Care Services Inc.; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Grace Health Care Services Inc. seeks an administrative professional to support recruiting, onboarding, scheduling, and client intake for our Raleigh home care team, ensuring processes run smoothly.

You will screen applicants, coordinate caregiver shifts, maintain records, handle front-desk duties, liaise with clients, caregivers, and referral sources, and contribute to continuous office operations with accuracy and excellent customer service.

Qualifications

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.

Responsibilities

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

Skills

Typing skills

Writing skills

Customer service

Scheduling & organization

Relationship building

Conflict resolution

Critical thinking

Education

High school diploma or equivalent

College coursework in clerical field

Job description

JOB DESCRIPTION:

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

QUALIFICATIONS:

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.

*PAY IS NEGOTIABLE.