Office Manager / Scheduling Coordinator

Comfort Keepers - Lubbock; San Angelo (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Comfort Keepers - Lubbock is seeking a highly organized Office Manager/Scheduling Coordinator to oversee daily office operations in person, ensuring a welcoming, professional environment for clients and caregivers.

You will recruit, interview, onboard caregivers, schedule shifts, match staff to client needs, supervise a caregiving team, and maintain records for state audits while providing excellent customer service.

Qualifications

• Proven experience as an Office Manager or in a similar administrative supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software is preferred.
• Excellent customer service skills with a friendly, people-oriented approach.
• Ability to multi-task effectively in a fast-paced environment.
• Fast learner with the ability to adapt quickly to new systems and processes.

Responsibilities

• Oversee daily office operations to maintain an efficient, welcoming environment.
• Recruit, interview, onboard caregivers; coordinate orientation and training.
• Schedule caregivers, manage shifts, and handle call-offs.
• Match caregivers to clients based on skills and needs.
• Supervise caregivers and provide support to ensure quality care.
• Utilize CRM scheduling software to organize appointments and staff schedules.
• Maintain records for state audits.
• Handle customer inquiries professionally and resolve issues.
• Participate in on-call rotation.

Skills

Office management

Scheduling

Customer service

Multi-tasking

Organizational skills

Team supervision

Independent work

Problem solving

Tools

Microsoft Office 365

CRM systems

Scheduling software

Job description

Job Summary
We are seeking a highly organized and proactive Office Manager/Scheduling Coordinator to oversee daily office operations, while maintaining an efficient and professional office environment. This role requires a people-oriented individual with strong computer proficiency, excellent customer service skills, and the ability to manage multiple tasks efficiently.

Duties

• Manage daily office operations to ensure an efficient and welcoming environment.
• Recruit, interview & onboard new caregivers, including orientation and training coordination.
• Schedule caregivers, coordinate shifts, and handle call-offs promptly to maintain staffing levels.
• Match caregivers with clients based on skills, availability, and client needs.
• Supervise caregivers and provide support as needed to ensure quality care delivery.
• Utilize CRM scheduling software and other scheduling tools to organize appointments and staff schedules effectively.
• Maintain accurate records and documentation to ensure readiness for state audits.
• Handle customer service inquiries professionally, addressing concerns and providing solutions.
• Required to participate in the on-call rotation as scheduled

Skills

• Proven experience as an Office Manager or in a similar administrative supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software is preferred.
• Excellent customer service skills with a friendly, people-oriented approach.
• Ability to multi-task effectively in a fast-paced environment.
• Fast learner with the ability to adapt quickly to new systems and processes.
• Strong organizational skills with attention to detail.
• Ability to take initiative and work independently while collaborating with team members.
• Effective supervision skills for overseeing caregivers and administrative staff.
• Technical proficiency combined with problem-solving abilities to handle various office functions smoothly.
• Previous experience in home care or home health is preferred.

This position offers an engaging opportunity for a motivated individual looking to contribute to a dynamic team while ensuring exceptional caregiver support and client satisfaction.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person