Office Manager / Scheduling Coordinator

Comfort-Keeper; San Angelo (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Comfort-Keeper is seeking an organized Office Manager/Scheduling Coordinator in San Angelo, TX to oversee daily office operations and ensure a welcoming environment. This role requires a proactive, people-oriented individual with strong computer skills and excellent customer service to manage multiple tasks efficiently.

You will recruit and onboard caregivers, schedule shifts, match clients with caregivers, supervise staff, and use CRM scheduling software.

Qualifications

• Proven experience as an Office Manager or in a supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software.
• Excellent customer service skills.
• Ability to multi-task in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work independently and supervise staff.
• Experience in home care or home health preferred.
• On-call rotation participation required.

Responsibilities

• Manage daily office operations to maintain an efficient environment.
• Recruit, interview & onboard new caregivers, including orientation and training coordination.
• Schedule caregivers, coordinate shifts, and handle call-offs promptly to maintain staffing levels.
• Match caregivers with clients based on skills, availability, and client needs.
• Supervise caregivers and provide support as needed to ensure quality care delivery.
• Utilize CRM scheduling software and other scheduling tools to organize appointments and staff schedules effectively.
• Maintain accurate records and documentation to ensure readiness for state audits.
• Handle customer service inquiries professionally, addressing concerns and providing solutions.
• Required to participate in the on-call rotation as scheduled.

Skills

Office management

Microsoft Office

CRM scheduling

Customer service

Multi-tasking

Organizational skills

Supervision

Caregiver onboarding

Home care

Tools

CRM software

Scheduling software

Microsoft Office 365

Job description

Job Summary
We are seeking a highly organized and proactive Office Manager/Scheduling Coordinator to oversee daily office operations, while maintaining an efficient and professional office environment. This role requires a people-oriented individual with strong computer proficiency, excellent customer service skills, and the ability to manage multiple tasks efficiently.

Duties

• Manage daily office operations to ensure an efficient and welcoming environment.
• Recruit, interview & onboard new caregivers, including orientation and training coordination.
• Schedule caregivers, coordinate shifts, and handle call-offs promptly to maintain staffing levels.
• Match caregivers with clients based on skills, availability, and client needs.
• Supervise caregivers and provide support as needed to ensure quality care delivery.
• Utilize CRM scheduling software and other scheduling tools to organize appointments and staff schedules effectively.
• Maintain accurate records and documentation to ensure readiness for state audits.
• Handle customer service inquiries professionally, addressing concerns and providing solutions.
• Required to participate in the on-call rotation as scheduled

Skills

• Proven experience as an Office Manager or in a similar administrative supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software is preferred.
• Excellent customer service skills with a friendly, people-oriented approach.
• Ability to multi-task effectively in a fast-paced environment.
• Fast learner with the ability to adapt quickly to new systems and processes.
• Strong organizational skills with attention to detail.
• Ability to take initiative and work independently while collaborating with team members.
• Effective supervision skills for overseeing caregivers and administrative staff.
• Technical proficiency combined with problem-solving abilities to handle various office functions smoothly.
• Previous experience in home care or home health is preferred.

This position offers an engaging opportunity for a motivated individual looking to contribute to a dynamic team while ensuring exceptional caregiver support and client satisfaction.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person