Operations Coordinator

The Caregiving Company; Madison (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

PTO

Performance-based incentives

Optional Health Insurance

Dental Insurance

Vision Insurance

Job summary

The Caregiving Company in Madison, WI is seeking an Operations Coordinator to support daily office operations and ensure smooth coordination between caregivers, clients, and leadership. The role combines administrative support, scheduling coordination, recruiting assistance, and customer service to maintain efficient operations and high-quality care.

The ideal candidate is proactive, detail-oriented, and people-focused, with strong communication and problem-solving skills.

Qualifications

• 2+ years of administrative, operations, or coordination experience.
• Strong communication, organization, and multitasking skills.
• Ability to work in a fast-paced environment and solve problems independently.
• Experience with Google Suite and CRM systems preferred.
• Healthcare or home care experience preferred.
• Spanish-speaking preferred but not required.

Responsibilities

• Support daily office operations and administrative functions
• Assist with caregiver scheduling and staffing coverage needs
• Support recruiting efforts including job postings, applicant screening, and interview coordination
• Assist with onboarding and caregiver documentation management
• Serve as a point of contact for caregivers and clients regarding scheduling and service updates
• Answer incoming calls and handle client inquiries professionally
• Maintain organized records, files, and operational systems
• Support communication between departments to improve office efficiency
• Assist leadership with reporting, compliance, and operational coordination
• Participate in on-call rotation as needed

Skills

Communication

Organization

Multitasking

Problem-solving

Customer service

Tools

Google Suite

CRM systems

Job description

Description

Pay: $20.00–$25.00 per hour

Job Description:
The Operations Coordinator plays a key role in supporting the daily operations of the office and ensuring smooth coordination between caregivers, clients, and leadership. This position combines administrative support, scheduling coordination, recruiting assistance, and customer service to help maintain efficient operations and high-quality care.

The Operations Coordinator supports office organization, caregiver staffing, onboarding efforts, communication flow, and operational processes while helping create a positive and productive work environment. This role requires someone who is organized, adaptable, and able to manage multiple priorities in a fast-paced environment.

The ideal candidate is proactive, detail-oriented, and people-focused, with strong communication and problem-solving skills.

Core Values:

• Character Always
• Attitude Matters
• Reach Mindset
• Effort Everyday
• Collaboration Wins
• Others First

Responsibilities:

• Support daily office operations and administrative functions
• Assist with caregiver scheduling and staffing coverage needs
• Support recruiting efforts including job postings, applicant screening, and interview coordination
• Assist with onboarding and caregiver documentation management
• Serve as a point of contact for caregivers and clients regarding scheduling and service updates
• Answer incoming calls and handle client inquiries professionally
• Maintain organized records, files, and operational systems
• Support communication between departments to improve office efficiency
• Assist leadership with reporting, compliance, and operational coordination
• Participate in on-call rotation as needed

Qualifications:

• 2+ years of administrative, operations, or coordination experience
• Strong communication, organization, and multitasking skills
• Ability to work in a fast-paced environment and solve problems independently
• Experience with Google Suite and CRM systems preferred
• Healthcare or home care experience preferred
• Spanish-speaking preferred but not required

Schedule: Full-time, Monday–Friday with on-call rotation

Benefits: PTO, Performance-based Incentives, Optional Health, Dental, and Vision Insurance