Staffing Coordinator/Office Manager

Grace Health Care Services Inc.; Raleigh (NC); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Grace Health Care Services Inc. in Raleigh, NC, is seeking a detail-oriented office administrator who will recruit, screen, interview, test, and orient prospective employees and caregivers.

You will onboard and train new caregivers, ensure documentation is complete, and match staff with clients based on needs, qualifications, schedules, and compatibility. You will manage caregiver schedules to cover all shifts, fill gaps by recruiting additional qualified personnel, monitor timesheets and

Qualificações

• High school diploma or equivalent with clerical experience.
• Strong writing and basic computer skills.
• Excellent customer service and communication abilities.
• Ability to type efficiently and accurately.
• Good scheduling and organizational skills.
• Ability to build positive working relationships.

Responsabilidades

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers with complete documentation.
• Match caregivers with clients based on needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure shifts are staffed.
• Fill scheduling gaps by recruiting additional personnel.
• Monitor staff performance, timesheets, training, and required medicals.
• Answer and triage calls from caregivers, clients, and referrals.
• Client intake and interview potential clients to determine needs.
• Coordinate transition of clients into home health services.
• Develop relationships with clients, caregivers, referral sources, and partners.

Conhecimentos

Customer service

Typing speed

Writing skills

Scheduling

Organizational skills

Relationship building

Conflict resolution

Critical thinking

Formação académica

High school diploma

Descrição da oferta de emprego

JOB DESCRIPTION:

• Recruit, screen, interview, test, and orient prospective employees and caregivers.
• Onboard and train new caregivers while ensuring all required documentation is completed.
• Match caregivers with clients based on client needs, qualifications, schedules, and compatibility.
• Manage caregiver schedules to ensure all shifts are properly staffed and covered.
• Fill scheduling gaps using existing staff or by recruiting additional qualified personnel.
• Monitor staff performance, compliance, timesheets, training, in-services, and required medicals.
• Answer and triage calls from caregivers, clients, prospective clients, and referral sources.
• Conduct client intake by gathering demographic, medical, treatment, and service information.
• Interview potential clients to determine their needs, eligibility, staffing requirements, and scheduling needs.
• Communicate with referral sources and coordinate the transition of clients into home health services.
• Develop and maintain professional relationships with clients, caregivers, referral sources, and community partners.
• Participate in client outreach, cold calling, marketing, and business-development activities.
• Provide professional front-office support, including greeting clients, caregivers, visitors, and personnel.
• Maintain accurate personnel and client records, prepare reports and logs, and assist with payroll and time sheet processing.
• Support daily office operations, including computer accounts, vendors, supplies, file maintenance, office organization, and other assigned administrative duties.

QUALIFICATIONS:

• High school diploma or equivalent, with at least three years of clerical experience, or college coursework with relevant clerical experience.
• Knowledge and skills needed to successfully perform the job.
• Good typing skills with the required typing speed.
• Good writing skills, demonstrated through a basic writing test.
• Strong customer service skills.
• Good scheduling and organizational skills.
• Ability to build and maintain positive working relationships.
• Ability to recognize and resolve conflicts effectively.
• Good critical-thinking and problem-solving skills.

*MUST BE LOCATED IN RALEIGH

*PAY IS NEGOTIABLE.